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10/25/2023
岗位任务
销售顾问向门店经理汇报工作;他/她执行销售和定制化客户服务,并将个人和店铺目标和KPI最大化。销售顾问是重要的品牌大使。他/她向客户提供独特而非凡的奢侈品体验,热情地引导客户了解品牌,维系积极长久的客户关系。
ROLE MISSION
The Sales Advisor reports to the Store Manager; he/she carries out sales and clienteling actions in order to maximize individual and store target and KPIs. The Sales Advisor is a key ambassador of the Brand. He/She provides a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long term loyal relationship.
你的职责:
- 通过完成店铺经理设定的目标,为团队工作做出贡献
- 至始至终与客户建立和发展积极的关系
- 客户关系拓展和客户粘性管理
- 有效利用客户手册来培养现有客户与潜在客户的关系
- 建立和培养人脉圈,以扩大潜在客户基础
- 收集市场信息: 新趋势、事件、竞争对手的活动和产品
- 有效地与店内和公司内的同事进行互动和协作
- 根据公司标准和指导方针执行库存程序
- 尊重Brioni的准则、职责和流程,及时分享可能出现的问题和风险
YOUR RESPONSIBILITIES:
- Contributes to the teamwork by the accomplishment of the goals set by the Store Manager
- Creates and develops a positive relationship with the customers, from the first contact to the farewell
- Meet and exceed CRM and retention goals
- Effectively utilizes the Client Book to nurture the relationship with the existing and potential customers
- Creates and cultivates a network of contacts to expand potential customer base
- Gathers information about the market: new trends, events, competitors’ activities and products
- Effectively interacts and collaborates with colleagues in the store and in the company at large
- Implements stock procedures according to company standards and guidelines
- Respects Brioni standards, roles and procedures, promptly sharing possible issues and risks
岗位要求
- 有销售工作经验
- 英语良好,会第二语言者优先
- 能够长时间在销售现场工作
- 每月至少有2个周六和2个周日的工作时间,包括如需年度盘点期间和假期期间
- 具备良好的倾听和沟通能力
- 能灵活工作在多元文化环境中
- 具备人脉协作能力和积极主动性
- 具备自我发展态度
- 具备主人翁意识
REQUIREMENTS
- Experience in a sales position
- Fluent in English, a second language is a plus
- Ability to be mobile on the sales floor for extended periods of time
- Availability to work a minimum of 2 Saturdays and 2 Sundays per month, annual inventory, and holiday season
- Listening and communication skills
- Flexibility to work in a multicultural context
- Networking and proactivity
- Self-development attitude
- Sense of ownership