POMELLATO Boutique Manager - Frankfurt

About Us

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

We are currently looking for a Boutique Manager based in Frankfurt.

How will you contribute:

Business Objectives and KPIs

• Manage the boutiques to achieve sales objectives and KPIs, ensuring to spend most of the time on the boutique floor with the sales team and clients

• Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

• Coach constantly sales teams on extraordinary service, selling skills, and attitude to deliver a unique shopping experience

• Resolve client concerns/disputes/complaints while assuring the client satisfaction is pursued

• Ensure the ethical behavior of the boutique team and integrity toward the client

Team

• Ensure the participation of the boutique teams in training to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)

• Partner with sales trainers in all training implementation plans and follow-up

Master in relationships

• Be proactive in recruiting new customers, and promoting and creating events to generate new business opportunities

• Actively participate and involve sales teams in social events

• Constantly cultivate relationships with clients, in-store and outside the store

• Implement client database activities, as per marketing guidelines

Master of the house

• Be responsible for the good maintenance, appearance, and safe environment of the stores highlighting maintenance issues according to guidelines

• Be responsible for the good functioning of the boutique in terms of product assortment and visual merchandising, monitoring the boutique stock and guaranteeing the respect of display guidelines

• Ensure that the sales teams’ grooming is always up to standards

• Be responsible for the boutique stock, ensuring efficient and effective management of it according to KPIs

• Supervise AFSS activities and requests

Luxury world knowledge

• Ensure a strong understanding of the relevant market: competitions, events, products and pricing

• Related to their environment, guarantee profound knowledge of brand locations, events, and marketing activities

Who you are

• Strong experience in the same position, gained in a very customer service-focused environment, and with a genuine passion for luxury

• Communication skills and interpersonal sensitivity

• Negotiation skills and customer-oriented

• Entrepreneurial spirit

• Positive attitude, enthusiastic and team leader; well-integrated in the social environment to develop and maintain effective relationships

• Fluent in German and English

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enrich the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.