KERING EYEWEAR Customer Service Specialist - KA Channel

We are currently seeking a Customer Service Specialist for our office in Bridgewater (NJ) who will be part of our Regional Sales Operations Team.

Mission

• Manage the order to cash flow of the assigned customer portfolio in a timely and accurate fashion
• Build a strong partnership with the sales team in order to deliver customer service excellence
• Ensure compliance with sales business policies

Key Responsibilities

• Portfolio Management, monitor, confirm and maintain customer’s orders to ensure accuracy.
• Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all data
• Manage order flow from order acquisition to order entry to delivery in compliance with SLAs
• Produce daily/weekly sales reports by using BI and/or excel pivot tables, templates, formulas to analyze and manage the open order portfolio proactively
• Manage delivery flow by liaising directly with Planning, Logistics, Credit and Sales whilst acting as first point of contact in the event of queries/issues/escalations
• Manage backorders consistently and proactively while ensuring a clean portfolio at all times
• Manage goods returns and RA(PNA) corrections in compliance with the KA Return Policy
• Act as customer’s first point of contact in case of commercial, logistics, product claims as well as any other ad-hoc queries
• Provide Sales/Customer-related reporting to the benefit of both Sales team and Customer
• Devise, implement and enhance customer service-related procedures, processes and systems
• Support sales events such as market weeks, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution as and when needed
• Participate to ad-hoc channel-related projects

Experience

• 2-3 years of proven work experience in an Account Management environment within Key Accounts
• Proven customer facing experience

Desired Qualifications

• 2-4 year Degree in Business Management

Technical Skills

• Knowledge of Key Account business module (order-to-cash flow) is a plus
• Strong commercial orientation
• Knowledge of Microsoft Office (Word, Excel, Power Point) intermediate level required.
• Knowledge of SAP intermediate level required
• Highly organized, with the ability to adapt quickly to changing priorities.
• Ability to multi-task and thrive in a fast-paced environment

 Competencies

• Self-starter with strong communication skills
• Analytical and organized
• Problem solver
• Customer-oriented
• Results-driven
• Negotiation-oriented
• Team player
• Passionate and enthusiastic
• Curious, innovative, out-of-the-box thinker

Why working with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.