SAINT LAURENT VIC Client Advisor Bal Harbour

We are currently seeking a VIC Client Advisor to join our dynamic boutique team.

ROLE

The VIC Client Advisor plays a crucial role in driving store sales and achieving key performance indicators, while delivering a unique, memorable, and sophisticated experience to both external and internal clients. They are entrusted with building strong, long-term relationships with high-spending clients, consistently supporting the management team and colleagues, and upholding the Maison’s values, image, and standards.

MISSION

• Increase, cultivate and maintain long-term relationships with high-value clients, focusing on engaging and retaining them for future business.
• Provide exceptional client service and after-sales support to every boutique visitor, ensuring a memorable and seamless experience.
• Exhibit a passion for understanding and anticipating client needs, putting them at the center of every interaction.
• Build and manage a dynamic client portfolio to drive proactive growth in sales and overall business performance.
• Consistently exceed individual sales and KPI targets with a business-minded, entrepreneurial approach, and by leveraging all available tools and resources to maximize business opportunities and drive results.
• Demonstrate expertise in curating personalized, versatile, and timeless looks, while showcasing a strong passion for fashion culture.
• Show a transparent and genuine attitude with the client and create a unique connection with them.
• Maintain professional, sincere communication with both clients and colleagues, enhancing teamwork and collaboration.
• Effectively use all the available tools to optimize business opportunities.
• Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies, procedures, and operational guidelines, upholding the highest standards.

PROFILE

• Proven experience in providing high-quality service in luxury retail, customer service, or hospitality, ideally within fashion and accessories.
• Have passion for the fashion culture, like to create personalized looks.
• Business-minded with an entrepreneurial spirit, focused on driving performance and achieving common goals.
• High energy, strong work ethic, and leadership abilities, with a focus on teamwork and promoting a positive team environment.
• Adaptable and comfortable with technology, quickly learning new tools and applications.
• Motivated to thrive in a fast-paced environment, demonstrating multitasking, prioritization, and creative problem-solving skills.
• Proactive, passionate & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language, additional languages preferred
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.