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Created in 2004 by Dennis Chan, Qeelin is a fine jewelry brand which takes inspiration and emotional resonance from Chinese symbolism.

History

The vision of Dennis Chan towards Qeelin: to bring the best of contemporary Chinese design to the world.

Dennis Chan

Discover Qeelin job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Qeelin.&nbsp;

<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Key Responsibilities1. VIC Program Development &amp; Infrastructure<ul><li>Build the end-to-end VIC management framework, including client segmentation, CRM optimization, and personalized service protocols.</li><li>Design exclusive client experiences (e.g., private viewings, bespoke design consultations, VIP events).</li><li>Develop tools and processes to track VIC preferences, purchase history, and engagement metrics.</li><li>Partner with marketing to curate tailored communications and collateral for VICs.</li></ul>2. Client Relationship Management<ul><li>Act as the primary liaison for top-tier clients, delivering unparalleled service and anticipating their needs.</li><li>Proactively engage VICs through personalized outreach, gifting, and invitations to exclusive brand experiences.</li><li>Resolve escalated client concerns with discretion and urgency.</li><li>Analyze client data to identify trends and opportunities for deeper engagement.</li></ul>3. Sales Team Collaboration &amp; Education<ul><li>Train and mentor sales teams on VIC engagement strategies, service standards, and CRM best practices.</li><li>Lead workshops on luxury clienteling, cultural nuances, and relationship-building techniques.</li><li>Work with sales to identify potential VICs and create individualized outreach plans.</li></ul>4. Performance &amp; Reporting<ul><li>Monitor VIC retention, lifetime value, and sales contribution; report insights to senior leadership.</li><li>Align VIC initiatives with regional sales targets and brand objectives.</li><li>Stay informed on luxury market trends, competitor strategies, and client expectations.</li></ul>

Role Overview

The role will design and implement an advanced VIC management program to deepen relationships with high-net-worth clients, drive loyalty, and maximize revenue. This role combines strategic infrastructure development, team leadership, and hands-on client engagement. This role will collaborate closely with the sales team to ensure seamless service for VICs while fostering a culture of client-centric excellence.

<ul><li>Provide best service to customers and introduce the brand</li><li>Achieve sales target</li><li>Improve customers’ reorganization and satisfaction of brand</li><li>Daily check sales amount and stock and ensure its accurate</li><li>Follow company’s policy strictly</li><li>Ensure products’ safety and avoid be stolen and other loss</li><li>Finish the task aligned by line manager in time</li></ul>

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Qeelin

History

Dennis Chan

Discover Qeelin job offers

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