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    09/18/2024

    GUCCI Clientelling Specialist

    Gucci - Regular
    Johannesburg - South Africa



    Launch and lead the execution of Clienteling initiative in store
    • Support the Store management in strengthening a client-centric culture among the
    team & ensure the full implementation of the Gucci Clienteling program and
    initiatives
    • Ensure the comprehension of the clienteling KPIs, monitor the performances and
    implement action plans to improve them, focusing especially on the data collection,
    data quality and client retention
    • Coach, train & support each client advisor on the selling floor and through one-toone sessions: implement & follow a coaching calendar
    Retain and develop the existing clients
    • Proactively support the Client Advisor in building relationships and gaining
    customer understanding to promote future visits
    • Inspire CAs to implement initiatives personalized on client interests and profile
    • Manage and develop VIG clients through personalized development plans
    Recruit new clients within and outside of the store
    • Monitor and coach SAs on information collection and enrichment: tools usage and
    related ceremony
    • Provide training, motivation and coaching to sales staffs to enhance their
    clienteling skills, calling techniques, and client service standards
    Develop multi-sourced new client development initiatives/ activities to ensure ongoing clienteling activity development in collaboration with local corporate team
    Manage One To One appointment (OTO) planning and VIP room (where available)
    • Stimulate and assists CAs in preparing, executing and following-up OTO initiatives,
    coordinates the OTO calendar and monitors results
    • Assist SAs when in the preparation of OTO appointments, leveraging on VIP room,
    visual merchandising, product and hospitality guidelines

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