BALENCIAGA Sales & Client Advisor (Beijing SKPW)

Main Responsibilities

A BUSINESS DEVELOPER

• Achieve sales targets, quantitative and qualitative goals and KPIs
• Deal with and report all situations regarding client requests and complaints to the Management Team
• Provide high quality feedback regarding clients to the Management Team
• Closely work with stock team to ensure product availability and meet client requests
• Keep informed on market, fashion trends and business environment

A BRAND PROMOTER (CLIENTS)

• Inspire clients by embodying the Balenciaga behaviors
• Ensure seamless execution of the omnichannel client journey
• Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
• Give tailor-made advice, listen to clients’ expectations and answer requests
• Maintain display and organization of all areas respecting the visual merchandising standards
• Execute product presentation guidelines
• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
• Create and update the client portfolio and follow up through Luce app
• Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
• Follow the guidelines provided by HQs regarding the client journey and loyalty program

A TEAM PLAYER

• Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
• Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
• Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
• Participate in achieving sustainability goals

A PROCESS SUPPORTER

Can perform regular FOH activities and key BOH duties without ongoing supervision

• Process client transactions at the cash desk (in-store and distant sales, M-xstore)
• Promote and execute omnichannel services in store
• Receive and process store deliveries
• Prepare and organize deliveries and shipments to clients
• Execute and follow up on all processes related to Retail Excellence (front, back of house and team)
• Contribute to front and back of house operations (stock control and inventories)

Depending on store organization, can also support

AFTER SALES  

• Execute omnichannel after sales policy providing the highest standards and follow up on the administrative side
• Constantly provide feedback to Store Director / Operations Manager

Internal Key relationships

Store Management

Store Sales Team

Store BOH Team

Retail Manager

Client Engagement Team

VM Team

Accounting

Key Experiences

If promoted internally: S/He has successfully completed Balenciaga onboarding path and Omnichannel Client Journey training.

S/He has successfully completed 1 year experience as Sales Associate

If hired externally: S/He has demonstrated relevant previous sales experience with a minimum of 2 years