ALEXANDER MCQUEEN Global Retail Operations Coordinator

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength, and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  

How will you contribute?

• You will proactively coordinate projects, working with cross functional partners and retail teams to support adoption of new processes and procedures.
• You will support in the implementation of SAP and adoption of its new systems and processes in Retail stores.
• Together with the Global Retail Operations Manager you will drive Operational Excellence and launch worldwide operations guidelines.
• You will work collaboratively and communicate frequently with regional operations partners and cross functional teams on processes, procedures, and deliverables.
• You will support with the creation of instructional guides and procedure documents for Retail Operations, ensuring they are kept up to date, reflecting any changes made in HQ.  
• Provide day-to-day guidance from HQ to regions on store back-office systems, POS systems and administration, and product processes. Escalating to the Global Operations Manager as required.
• Produce reports that help monitor Retail Operations KPIs and POS activities in line with company policies. 

Required Skills:

• You will be able to demonstrate the desired Alexander McQueen behaviours.
• You have strong organisational and communication skills with high attention to detail.
• You are collaborative, and able to build and maintain strong relationships with cross-functional partners.
• Ability to efficiently prioritise workload and adapt to a dynamic environment.
• You will demonstrate confidence and professionalism with a proactive and hands-on approach.
• A problem-solving mind-set with an eye for improving process efficiencies.
• Experience with retail and POS systems are a plus.
• Strong written and verbal communication.
• Microsoft Suite proficiency. (PowerPoint, Excel etc.)
• Presentation and meeting competency.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.