BOTTEGA VENETA Client Advisor

We are currently seeking a Client Advisor as part of our dynamic team in Milan.

How you will contribute:

• Manage inbound calls, emails, live chats and social media messages
• Support the business of the online store, placing online orders for customers
• Support the after-sale service of the online store
• Support the omnichannel services available for the customers
• Support stores with long distance sales
• Ensure that all customers queries are responded to both online and via phone
• Facilitate returns and repairs
• Ensure you are fully aware and continuously up to date on product and brand information, collections, procedures and processes, across all channels (digital, retail)
• Uphold Respect of Bottega Veneta Standards and Procedures/Guidelines
• Perform any other duties assigned to you by management

Who you are:

• Languages: fluent in French, English and Italian
• Best if graduated in Languages or Communication
• Client centric mentality
• Ability to meet customer expectations
• Ability to work dynamically in a high-volume environment
• Exceptional written and verbal communication skills
• Computer proficient (Microsoft Suite) and internet savvy
• Outstanding luxury behaviours including listening and responding to customer needs to delivery outstanding service
• Previous experiences in Client Service field is a plus

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.