BOTTEGA VENETA Client Advisor - VM Ambassador

We are currently seeking a Client Advisor – VM Ambassador as part of our dynamic team in our Roma Condotti Store.

SALES PERFORMANCE

• Finalizes sales targets achievements in line with Company strategy
• Efficiently manages time to accomplish the tasks assigned
• Represents Bottega Veneta brand image

CLIENT EXPERIENCE

• Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey
• Collects and updates client information to ensure an efficient use of CRM
• Embraces the clienteling culture of building strong and long-term relationship with clients

STYLING

• Understands luxury, the collections and fashion trends
• Works on silhouettes, brings alternative items to get clients to discover more about the collection
• With the creative vision in mind, confidently advices clients as to how they can style the pieces

STORE OPERATIONS

• Keeps the stock tidy, knows and monitors stock deliveries and availabilities, communicates in a timely manner out-of-stock merchandise and any other useful information
• Knows and applies company policies, procedures and guidelines

VM ACTIVITIES

• Provides store setup support and cooperates with HQ VM during the store setup / windows special installations.
• Regularly checks the store setup and guarantees the VM guidelines are respected
• During the morning briefing, updates the colleagues about any VM changes.
• Fills in the specific monthly VM report to be sent to HQ VM at the end of each month.

Who you are:

• Fluency in English and Italian is mandatory
• At least 3 years of previous experience in Fashion & Luxury contexts, preferably in with Visual Merchandising focus
• Excellent client service attitude as well as communication and emphatic skills                  
• Good team player that works in partnership with in-store colleagues and HQ VM team
• Capacity to work in a fast moving and dynamic environment and able to build a strong and diversified client portfolio
• Ability to share the VM inputs and make sure that all the team respect/understand them.
• Attention to details and aims to achieve the highest quality standards.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.