GUCCI Client Advisor - Full-Time (Heathrow Airport)

Key Accountabilities

• Serve clients accordingly with the Gucci selling ceremony
• Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
• Guarantee cross and up-selling for all product categories
• Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
• Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
• Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
• Ensure the achievement of individual and Store goals; always acting with a sense of urgency
• Be an agile and collaborative team player, proposing creative and effective solutions
• Contribute to managing the visual display of the products in accordance with the Gucci visual standards
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Ensure the products replenishment and physical inventory of merchandise
• Follow Company grooming in accordance with Gucci standards and policies

Key Requirements

• Proven experience in a similar role within a luxury fashion retail company
• Proven ability to drive and exceed individual and store result
• A genuine and deep passion for fashion, trends and luxury
• An interest in clienteling and a creative approach to improving this
• Excellent commercial awareness
• High flexibility and the ability to adapt to different customers
• A Team-player mentality
• Strong communication skills
• The ability to work in a fast moving and dynamic environment
• Luxury product knowledge
• Fluency in an additional language would be advantageous