KERING EYEWEAR Sales Channel Operations Specialist

Your opportunity

We are currently seeking a Sales Channel Operations Specialist who will report to the Sales Channel Operations Manager as part of our dynamic Sales Channel Operations team in Padova. 

You will be responsible for:

• Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion

• Driving and coordinating customer portfolio activities with relevant Sales and Operations functions towards customer service excellence, revenue targets and optimization

• Ensuring compliance with business policies

How you will contribute

• You will hold complete ownership of assigned customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results

• You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:

• Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms

• Delivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issue

• Rolling pick&pack effort planning to facilitate Logistics volumes management in a timely fashion

• Channel/customer portfolio analysis and landing estimation to the benefit of Sales and wider Operations Area

• Proactive identification of missing orders against target and timely involvement of Sales towards customer chasing

• Order proposal (where applicable) based on channel/customer/assortment or other relevant criteria

• Key sales/customer-related analysis and reporting to the benefit of both Sales team and customer

• Support during sales events such as Buying Days/Sales Campaigns, brands/product presentations, customer visits, etc. through active participation in both organizational preparation and live execution.

• Customer master data management ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing

• Backorders and open orders portfolio management to ensure a clean sheet

• You will drive Commercial Returns Management in compliance with agreed trade terms as well as with official internal guidelines

• You will act as customers’ first point of contact in case of order to cash topics

• You will actively monitor efficiency of existing processes against your own portfolio, propose to Line Managers and support them in implementing and enhancing customer service-related procedures and/or system enhancements

• You will participate in ad-hoc sales-related activities

Who you are

• You have a business related degree, or equivalent business experience

• You have 2+ years of work experience in a B2B customer service environment

• You are fluent in English (minimum C1), with any additional languages of significant advantage

• You are experienced with SAP usage, implementation of the same being an advantage

• You have international Sales experience within a B2B environment of advantage

• You have good business knowledge of order-to-cash flows

• You have working knowledge of Incoterms and customs rules

• You can prove good working knowledge of Office Pack (Excel, Power Point, Word).

• Proactivity and teamwork are your top priorities

• You are thoroughly customer-oriented

• You have a high, demonstrable level of flexibility

• You have a high, demonstrable level of initiative and sense of ownership

• Empathy, passion and enthusiasm best describe you

• You are a problem-solver with strong focus on results

• You are genuinely curious and not afraid of innovation

• You aim at trustworthy, clear and open communication

Why work with us? 

This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.