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 | Kering

Éclectiques et contemporaines, les créations de la Maison fondée en 1921 incarnent la quintessence de l’artisanat italien et restent inégalées par leur qualité, leur design inventif et l’attention portée aux détails.

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Passionn&eacute; par l&rsquo;univers du Luxe, rejoignez-nous !&nbsp; 
Cliquez ci-dessous pour d&eacute;couvrir toutes les opportunit&eacute;s de carri&egrave;re au sein de la Maison Gucci.&nbsp;

Role MissionAs the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store.You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals.You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents. The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.Key AccountabilitiesClient Experience<ul><li>Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitable and elevated attitude.</li><li>Capture meaningful client data to build relationships to personalize prospect client development opportunities.</li><li>Effectively utilize various clienteling tools to drive client loyalty and acquisition.</li><li>Lead clienteling activities with your team and develop action plans accordingly to reach clear goals and KPIs.</li><li>Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.</li><li>Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.</li><li>Lead by example on the selling floor in embracing the Gucci selling ceremony.</li><li>Manage the client flow on the selling floor to ensure that everyone is addressed with exceptional service.</li><li>Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.</li><li>Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines.</li><li>Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.</li></ul>Leading People<ul><li>Working on the selling floor, maintaining constant contact with your team, supporting, and coaching where needed, and ensuring a consistent client experience.</li><li>Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App.</li><li>Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.</li><li>Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.</li><li>Lead engaging morning briefings using different facilitation techniques when required, delivering key business communication and daily objectives.</li><li>Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.</li><li>Participate in attracting and recruiting new team members through conducting behavioral- based interviews and keeping a talent pipeline from competitive recruitment.</li><li>Ensure effective, holistic, and timely onboarding for new joiners of your team.</li><li>Manage and resolve employee-relations matters in partnership with the Store Directors and People Partners.</li><li>Monitor your team’s adherence to company policies and procedures; following up when needed.</li></ul>Sales Performance<ul><li>Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.</li><li>Maximize time spent on the selling floor for motivating team members including using selling techniques effectively as a role model.</li><li>Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Director to provide adequate recommendations and improvement actionable plans.</li><li>Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.</li><li>Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.</li><li>Utilize digital platforms to support store and online product sales.</li><li>Oversee and support tracking of all special orders through merchandising communication.</li></ul>Running the House<ul><li>Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.</li><li>Plan and consult with the Store Director to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage.</li><li>Effectively allocate tasks/activities based on people&#39;s abilities and delegate effectively.</li><li>Support and maintain visual merchandising standards set by the WW headquarters.</li><li>Maintain full organization of company assets in the back of house and front of house per the company’s stock guidelines.</li><li>Support and execute product handling, transactions, payment processes, and general store administration.</li><li>Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.</li><li>Optimize stock/inventory management ensuring monitoring and reporting of any risks.</li><li>Ensure with the Store Director optimal and consistent adherence to all key health, safety, and security aspects.</li></ul>Key Requirements<ul><li>4&#43; years of sales management experience in retail, luxury retail, or service-related industry.</li><li>A bachelor’s degree in a related field is preferred.</li><li>High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.</li><li>Proven ability to drive positive client experiences that build loyalty and deliver measurable results.</li><li>Ability to manage competing priorities in a fast-paced environment.</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.</li><li>Industry awareness and strong business acumen.</li><li>Strong verbal and written communication skills and excellent organizational skills.</li><li>Passion for the fashion industry.</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Values for Ways of WorkingOur values define who we are, what we stand for and how we act towards one another.  We consider these our commitment to develop a stronger organization:We Are Inclusive<ul><li>We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve.</li></ul>We Are Respectful<ul><li>We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.</li></ul>We Are Responsible<ul><li>We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.</li></ul>We Are Trustworthy            <ul><li>We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions.</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully.</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness.</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary RangeFor individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  A reasonable estimate of the current base salary range is $85,000 USD to $95,000 USD. EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li><li>Fluent in Italian and English</li></ul>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

MissionsActivités Product Care• Gérer les tickets de demande et assurer leur résolution dans des délais rapides.• Analyser les réclamations des clients et assurer un service optimal • Gérer les litiges clients et le suivi des demandes des clients.• Effectuer un suivi et un contrôle du délai raisonnable de résolution des tickets afin d’assurer la satisfaction du client.Gestion du SAV boutique• Travailler directement en lien avec le Product Care Front Office et les équipes de back office.• Être en contact permanent avec le Product Care Front Office afin de faire remonter des informations concernant d’éventuels problèmes de qualité/défauts du produit.• Être en contact permanent avec l’équipe du Product Care Front Office pour gérer toutes les différentes réclamations clients liées aux réparations et qui auraient un impact sur leur expérience client au sein de la maison.• Être en contact permanent avec le Service Client en cas de réclamation pouvant dégénérer en litige.Compétences requises • Connaissance des produits Gucci• Maîtrise de l’approche client, recherche permanente des besoins et de la satisfaction du client.• Flexibilité, organisation• Excellentes compétences relationnelles• Anglais courant.Profil type• Ecole de commerce/Licence/Master• Anglais courant, troisième langue appréciée• Bonne présentation, très bon relationnel, grande capacité d’écoute, polyvalence, et sensibilité produit et modeInformations complémentaires• Convention de stage obligatoire• Rémunération : en fonction du niveau d&#39;étude• Durée du stage : 4 à 6 mois GUCCI s&#39;engage à créer une main-d&#39;œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Influente, innovante et progressive, Gucci adopte une approche résolument moderne de la mode. La Maison a redéfini le luxe pour le 21e siècle, renforçant ainsi sa position parmi les maisons de mode les plus désirables au monde. Éclectiques, contemporaines, romantiques, les produits Gucci incarnent l'excellence du savoir-faire italien et sont inégalés pour leur qualité et leur attention aux détails.
Gucci fait partie du groupe Kering, un leader mondial du prêt-à-porter et des accessoires, propriétaire d'un portefeuille de marques prestigieuses dans les secteurs du luxe, du sport et du lifestyle.

<div>Role Mission </div><div>As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory.  You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues. </div><div> </div><div>You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.  This person must possess a positive attitude, excellent communication skills and a passion for the brand. </div><div> </div><div><div>Key Accountabilities </div><div>Operations </div><div><ul><li>Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve; </li><li>Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; </li><li>Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner; </li><li>Maintain clear and accurate operations documents/procedures for reference purposes; </li><li>Submit all 8300 and tax-exempt forms as received; </li><li>Communicate all discrepancies/issues immediately to management; </li><li>Process repairs and damages on a timely basis according to company guidelines; </li><li>Assists with physical maintenance of the boutique; </li><li>Place orders as needed for all supplies for the office and store; </li><li>Ensure compliance with company standards, procedures, and security guidelines. </li></ul></div><div> </div><div>Inventory </div><div><ul><li>Ensure an accurate and organized store inventory at all times;</li><li>Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager. </li></ul></div><div> </div><div>Key Requirements </div><div><ul><li>Bachelor’s Degree preferred; </li><li>Experience with technology to utilize internal retail systems and shipping software programs; Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes; </li><li>1 year of administrative or stock experience; preferably in a luxury environment; </li><li>Strong attention to detail and ability to multitask; </li><li>Familiar in Microsoft Word and Outlook; </li><li>Flexibility to work a retail schedule, which will include evenings, weekends, and holidays. </li></ul></div></div><div><div> </div><div>Key Pillars for Ways of Working </div><div><ul><li> Execute the mission of the role with a Radically Client-Centric mindset </li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working </li><li>Be Relentlessly Creative and approach challenges with an innovative mindset </li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors </li></ul></div><div> </div><div>Key Behaviors to Amplify What We Do </div><div> </div><div>Explore </div><div>Considerate Thinker </div><div><ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole </li></ul></div><div>Solutions Developer </div><div><ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions </li></ul></div></div><div><div> </div>Deliver <div>Accountable Achiever </div><div><ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions </li></ul></div><div>Agile Advocate </div><div><ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals </li></ul></div><div> </div><div>Connect </div><div>Connection Builder  </div><div><ul><li>Builds trust-based relationships across boundaries and encourages collaboration </li></ul></div><div><ul><li>Adapts own style to communicate impactfully </li></ul></div><div>People Enabler </div><div><ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness </li></ul></div><div> </div><div>Build </div><div>Continuous Learner  </div><div><ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort </li></ul></div><div>Talent Builder  </div><div><ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential </li></ul></div></div><div><div> </div><div>Work Authorization </div><div><ul><li>Qualified candidates must have the proper work authorization to work in the United States </li></ul></div><div> </div><div>Accessibility </div><div>Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.    </div><div>When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. </div><div>Salary Range – New York </div><div> </div><div>For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  </div><div> </div><div>A reasonable estimate of the current base salary range is $27/hour to $29/hour.EOE M/D/F/V  </div><div> </div></div>

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