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 | Kering

Éclectiques et contemporaines, les créations de la Maison fondée en 1921 incarnent la quintessence de l’artisanat italien et restent inégalées par leur qualité, leur design inventif et l’attention portée aux détails.

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Passionn&eacute; par l&rsquo;univers du Luxe, rejoignez-nous !&nbsp; 
Cliquez ci-dessous pour d&eacute;couvrir toutes les opportunit&eacute;s de carri&egrave;re au sein de la Maison Gucci.&nbsp;

Role MissionBased in Dallas, the Gucci Business Training Manager – Central will be focused on the selling ceremony and behaviors training, executing, and implementing learning strategies based on corporate directives, implementing instructor-led and eLearning training courses within the Central market. The Business Training Manager will be responsible for performing assessments to identify training needs within the region and will work with the Senior Vice President of North America Retail, Market Director, Director of Training, and regional training team to develop comprehensive solutions. This role will collaborate with various departments to measure the success of the training initiatives and determining the value to the overall brand objectives.Key Accountabilities<ul><li>Support training strategies within the Central market with a focus on improving KPI’s and ensuring a consistent client experience</li><li>Execute training activities as directed by the Senior Vice President of North America Retail and Director of Retail Training</li><li>Facilitate monthly district training calls, contributing to content development</li><li>Create training decks for morning briefings and activities</li><li>Coach and train sales associates through on-the-floor observation, providing feedback, and exemplifying the luxury service experience</li></ul>Key Requirements<ul><li>Bachelor’s Degree from an accredited four-year college or university preferred</li><li>Minimum of five years’ experience in a formalized training position with retail stores</li><li>Additional experience in a client-facing role at a retail setting is desirable</li><li>Luxury retail experience is preferred</li><li>Experience planning and managing both small and large-scale training events, with flawless follow-through and execution</li><li>Must be able to manage and work within travel budget</li><li>Strong technical aptitude and expertise (Excel, Word, PowerPoint, Learning Management Systems)</li><li>Up to 30-40% travel required throughout the Central market</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – Corporate Field PositionsFor individuals assigned and/or hired to work in corporate field positions, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $110,000 to $120,000. EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand. 

Proposes and presents our brand products in a creative and innovative way. Reinforces bonds with regular clients, engages new clients and demonstrates internationally how we set fashion trends. 

Understands the tastes and preferences of our clients in order to provide a stellar customer experience. Creates a bond to maintain customer loyalty and brand addiction.

Key Accountabilities<ul><li>Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories utilizing your senior experience and expert knowledge</li><li>Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), to retain actual clients and detect new high potential ones</li><li>Collaborate with managers to prepare and deliver training moments, upskilling the team</li><li>Support managers to supervise team KPI ‘s and motivate the team to achieve incentives and store goals</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Responsible for opening and closing the store or department</li><li>Act as an ambassador for grooming guidelines, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a Supervisor or Senior role within Luxury Fashion</li><li>Excellent commercial awareness and ability to build and maintain a client book</li><li>Passion for fashion and knowledge of luxury fashion products and trends</li><li>High flexibility, strong communication skills and ability to adapt to different customers</li><li>Team-player mentality, ability to work in a fast moving and dynamic environment</li><li>Fluent in English and Swedish</li></ul>Gucci is made of people who are diverse, talented, and unique. You&#39;re invited to come and show us the Dream-maker that you are.

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

We are looking for a Senior Client Advisor to join our team in Stockholm on a full time permanent contract.

Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients while supporting management by supervising and motivating the team to achieve results.

<div>Deine Mission:   Unsere Kundenberater sind dafür verantwortlich, unseren Kunden einen außergewöhnlichen Service zu bieten, indem wir die individuellen Bedürfnisse und Erwartungen unserer Kunden erfüllen und als &#34;Gucci-Botschafter&#34; die Philosophie und Werte der Marke vertren. Die Leidenschaft für die Marke wird durch die Schaffung eines markengerechten, luxuriösen Kundenerlebnisses zum Ausdruck gebracht.  </div><div><div><div><div> Dein Tätigkeitsfeld:<ul><li>Du übernimmst die niveauvolle, engagierte Beratung und optimale Betreuung unserer Kunden und hast Freude daran, ihnen einen außergewöhnlichen Kundenservice zu bieten</li><li>Du gibst Tipps und Ratschläge zu allgemeinen Trends in der Modewelt und zu Entwicklungen auf dem Luxusmarkt</li><li>Die Gewinnung von Stammkunden sowie serviceorientierte Pflege deiner Kundenbeziehungen zählt ebenfalls zu deinen Aufgaben </li><li>Erfassen von aussagekräftigen Kundendaten mit Hilfe der Unternehmenstools (CRM), um mit dem Kunden in Kontakt zu treten, Beziehungen aufzubauen und zukünftige Kundenentwicklungsmöglichkeiten zu personalisieren</li><li>Auch die Sicherstellung der optimalen Präsentation der Verkaufsfläche gehört zu deinem Verantwortungsbereich</li></ul><div>Das bringst du mit:<ul><li>Du verfügst idealerweise über Berufserfahrung im hochwertigen Einzelhandel; Erfahrung in Fashion / Luxus ist von Vorteil </li><li>Du hast große Freude am Umgang mit Kunden und Mitarbeitern</li><li>Du verfügst über eine hervorragende Kunden- und Serviceorientierung</li><li>Ausgeprägte Umsatzorientierung gepaart mit der Fähigkeit Verkaufsgespräche erfolgreich abzuschließen zeichnen Dich aus</li><li>Du hast Spaß an der Arbeit in einem internationalen und familiären Team</li><li>Exzellentes Verständnis für das Luxussegment an sich, sowie den daraus einhergehenden Produkten </li><li>Fließende Deutschkenntnisse sowie gute Englischkenntnisse, weitere Sprachen sind von Vorteil </li><li>Affinität für ein digitales Umfeld</li></ul></div></div></div></div></div>

Job Description Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

Gucci

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