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    23/04/2023

    Senior Data & Client Insight Executive

    Bottega Veneta - Fixed Term (Fixed Term)
    Shanghai - Mainland China

    • Minimum 3 years’ experience in CRM, especially data analytics and social CRM aspect. • Relevant experience in fashion/luxury/retail industry is a plus • Passionate in data analytics and omni CRM • Detail-oriented and proficient in data analytic tools

    Client Intelligence & Reports
    •    Analyze weekly/monthly client reports and develop action plans together with cross-function stakeholders, especially retail team.
    •    Provide reports catering to different business needs with both quantitative and qualitative information.
    •    Support team in client list/reports for client RSVP preparation and activation result review.

    Define integrated client base and client information capture flow
    •    Ensure client data capture and accuracy across omni channels
    •    Refine client data capture flow to capture the data we need for single client view across channels 

    Omni Clientele Tools 
    •    Define local omni clientele tools like Wecom and Client Mini Program etc., to connect with clients and elevate client experience in omni channels.
    •    Initiate programs/campaigns on omni tools to support business needs.
    •    Track and monitor performance across omni tools.
     

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