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 | Kering

Alexander McQueen

McQueen si distingue per l'espressione dell'individualità, della forza sovversiva e della potenza creativa.&nbsp;

La storia

Seán McGirr

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The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele. We are looking for Client Advisor for our Department Store Key Accountabilities <ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul> Key Requirements <ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Knowledge of Russian and Arabic be considered an asset</li></ul> Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At McQueen, we live and breathe a culture defined by our key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>How will you contribute?<ul><li>Assist with the production of consolidated and individual entity management accounts (P&amp;L, B/S and Cash Flow) during the actual monthly closings and the planning processes (Budget and Forecasts, 3-year Plans), in accordance with GAAP and Group policies. </li><li>Ensure the accuracy and integrity of financial information by conducting thorough analysis and reconciliation of accounts. </li><li>Analytical review and variances analysis on various reports (KPIs, CRM, Sales) sent to the Group.</li><li>Build strong working relationships with divisional and local finance teams, Tax, Treasury and Legal.</li><li>Posting and maintaining all journals at Division level</li><li>Supporting in monthly inventory and margin analysis, through reviewing and analysing variances to ensure accurate reporting. </li><li>Managing Intercompany reporting ensuring the reconciliation of IC balances within the Division</li><li>Assist in both internal and external audits</li><li>Assist with the review of global lease network and IFRS16 application  </li></ul>Required Skills:<ul><li>You will be able to demonstrate the desired McQueen behaviours.</li><li>You will be able to demonstrate the desired McQueen behaviours.</li><li>Bachelor’s degree in finance, Accounting or similar field of study</li><li>Part/newly qualified accountant (ACA/ACCA/CIMA)</li><li>Previous of experience in Finance: Consolidation/Controlling/Internal &amp; External Audit</li><li>Strong technical knowledge (IFRS) and analytical skills</li><li>Fashion Retail and Wholesale experience a plus</li><li>Advanced Excel skills a must</li><li>Hyperion HFM / SAP experience preferred.</li><li></li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Family Group Description - Finance:
Gathers jobs supporting the business through financial services, such as business planning and performance analysis, risk management, tax and administration.

Job Family Description -Accounting and Consolidation:
Oversees the maintenance of our company’s general ledger and related accounting practices, including payables, receivables, inventories, fixed assets and payrolls.

Sub-Job Family Description - Accounting/Administration:
Supports our business by performing professional accounting work involving the compilation, consolidation and analysis of financial data.

The Alexander McQueen Operations Associate will work closely with the Operations Manager, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines.The Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. Taking responsibility for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.Key Accountabilities Retail Operations:<ul><li>Help to set policies and procedures for store teams to follows</li><li>Creates and continually reviews Retail Operations Manual for store teams</li><li>Carries out audits to ensure store teams are following set policies and procedures</li><li>Successfully on-boards store employees, ensuring that adequate information and resource is provided</li><li>Consistently looks for opportunities to streamline and improve working efficiencies</li><li>Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of stores</li><li>Liaises with external parties to ensure required permits or documentation are in order</li><li>Ensures Fire Safety &amp; Health &amp; Safety procedures are in place and followed</li><li>Supports the setup of in store events to ensure successful execution  </li></ul><h1>·Ensure the care and protection of the product according to company guidelines</h1><h1>·Ensure the day-to-day management of goods receipt, storage in line with company procedures and prepares the products to be brought to the sales floor and in special areas optimizing the timing efficiency</h1><h1>·Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline</h1>Store &amp; Office Maintenance:<ul><li>Manages cleaning companies used for store locations &amp; office</li><li>Identifies, manages, and schedules contractors to carry out work in store, ensuring a thorough job is completed</li><li>Defines back of house ways of working and monitors to ensure that stores are acting in accordance</li><li>Regularly reviews supplier services and identifies opportunities to reduce costs or improve service</li><li>Acts on store emergencies to ensure repairs and service are executed in a timely manner</li><li>Liaises with Loss Prevention and Security on store issues where necessary</li><li>Acts as point of contact with security guard firms and ensures rotation of security guards</li><li>Acts as first point of contact for all store operational issues, escalating to Retail Manager where needed</li><li>Responsible for supporting to see through the after sales process and ensuring store team and clients are updated</li><li>Ensures that staff uniforms are ordered and distributed in a timely manner</li><li>Ensures back of house standards are maintained to enable the best client experience</li><li>Ensure that Client Advisers are regularly trained and aware of BOH organization and the importance of stock care</li></ul>Stock &amp; Inventory:<ul><li>Prepares for and plans out the inventory checks across all stores</li><li>Supports stores with inventory checks and reconciliations</li><li>Supports stores leading into preparation for sale and the transfer out of sale</li><li>Responsible for managing in store damaged stock</li><li>Monitors and follows up on negative-on-hand and outstanding consignments</li><li>Monitors weekly cycle counts</li><li>Creates and maintains a Loss Prevention manual</li><li>Audits and evaluates in store performance on stock management</li><li>Maximizing stock fetch efficiency</li></ul>Logistics &amp; Supplies<ul><li>Streamlines ordering of supplies and seeks cost saving alternatives</li><li>Manages all courier and shipping accounts and ensures team follow guidelines</li><li>Maintains inventory levels of packaging in central warehouse and across stores</li><li>Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place</li><li>For new store openings, coordinate with the Store Planning team where necessary</li><li>Prepares operational structure for new stores and back office set up</li></ul>Key Requirements <ul><li>Previous experience of retail operations and helping a retail business operate efficiently</li><li>Ability to be flexible with regular travel and occasional weekend or evening shifts</li><li>Highly organized and have strong attention to detail</li><li>Highly motivated and able to work independently or as part of a team</li><li>Successful performance record and a demonstrated ability to deliver retail excellence</li><li>Ability to quickly establish strong credibility with team members and external resources</li><li>The ability, drive and desire to deliver outstanding results</li><li>Sound analytical and organisational skills</li><li>Fluent in English, other languages a plus</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

The Role The McQueen Team Manager will be responsible for maximizing team performance in to achieve store targets and goals with a strong focus on people management and development. Working on the shop floor, taking ownership for leading and inspiring the team. Empowering and equipping the team to deliver exceptional service culture and client experience.The ideal candidate must perform with a high level of integrity, supporting with the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Team Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.How Will You Contribute?Leading the Business. <ul><li>Support the Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans</li><li>Drive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store</li><li>Together with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brand</li><li>Monitor the performance of the assigned team categories and proactively propose action plans to reach the targets.</li></ul><ul><li>Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.</li><li>Collaborate with local / regional corporate functions on Product , VM, CRM to maximize sales in line with House guidelines</li></ul>Client Experience  <ul><li>Lead and inspire the team on executing superior client experience both on shopfloor and during client appointments.</li><li>Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.</li><li>Lead the execution of clientelling activities with the store team, developing actions and initiatives to reach the goals and KPIs.</li><li>Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome</li><li>Ensure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectives</li></ul>Team Leadership<ul><li>Promote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.</li><li>Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environment</li><li>Encourage the exchange of information within the team and proactively develop morning briefing on specific topics </li><li>Staying close to team on shop floor, being aware of what is happening</li><li>Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.</li><li>Conduct regular performance conversations with the team to discuss results and develop action plans</li><li>Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures </li><li>Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes</li><li>Guarantee team development through coaching and follow-ups on individual action plans;</li></ul>Key Requirements <ul><li>You will be able to demonstrate the desired McQueen behaviours </li><li>Significant team sales management experience in retail, luxury retail, or service-related industry</li><li>Proven ability to drive store performance</li><li>Commercial awareness and strong business acumen, including key retail performance indicators</li><li>Coaching and development skills</li><li>Strong analytical skills</li><li>Entrepreneurial spirit </li><li>Strong budget management experience</li><li>Strong verbal and written communication skills and excellent organizational skills. </li><li>Being confident in public speaking and engaging with external stakeholder </li><li>Ability to manage competing priorities in a fast-paced environment. Open to change and new way of working</li><li>Able to manage pressure and maintain a positive working environment </li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook</li><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays. </li><li>Ability to effectively create, manage and adhere to deadlines</li><li>Ability to be mobile for extended periods of time </li><li>Passion for the Fashion Industry</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At McQueen, we live and breathe a culture defined by our Key Behaviours:
•	Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

McQueen

La storia

Seán McGirr

Scopri le offerte di lavoro di McQueen

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