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 | Kering

Fondata a Firenze nel 1921, la Maison è nota per le sue creazioni eclettiche e contemporanee espressione dell’eccellenza artigianale italiana, insuperabili in termini di qualità, cura dei dettagli e design innovativo.

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Il 28 gennaio 2023 è stato nominato Direttore Creativo di Gucci.

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Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.Job Family Description -Retail &amp; On-Line Selling: Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Role MissionAs a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.Key AccountabilitiesTeam<ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;</li><li>Assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.</li></ul>Client <ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;</li><li>Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul>Operations<ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;</li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present;</li><li>First point of contact should a difficult client issue arise.</li></ul>Key Requirements<ul><li>Sales management experience in retail, luxury retail, or service-related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.Salary Range – CaliforniaFor individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $17.10 USD to $19.00 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Benefits include: <ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>401K</li></ul>EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Objective:To be primarily responsible for the management of stock; ensuring that all deliveries, transfers and general organization of the stockroom is carried out with great attention to detail and efficiency.  Contribute to increase store turnover by participating to the merchandise flow management within the store and strictly follow all internal procedures in terms of logistic.Stockroom supervision:<ul><li>Be responsible for physical organisation of the stockroom, ensuring that it is tidy, presentable and merchandise is stored in a clear and efficient way in accordance with Gucci directives and procedures</li><li>Actively be involved in improving storage and stock control systems and suggesting improvements in the overall layout and organisation of the stock rooms as they become apparent.</li><li>Supervise the flow of goods between stock rooms and the shop floor, prepare and control arrangement of articles</li><li>Be responsible for organization and replenishment of all packaging, including; bags, garment covers, tissue paper and maintenance and care of wooden hangers.</li><li>Ensure all sort of shop floor consumables are kept stocked up by placing regular orders with the suppliers this includes stationary and client refreshments</li></ul>Inventory management:<ul><li>Receive all weekly deliveries into the store and checking that the stock matches the invoice.  Inform inventory control of any discrepancies.  Also inform the SM of any new stock arrivals.</li><li>Unpack all deliveries including store transfers putting stock into the correct locations ensuring all merchandise of safely stored and easily accessible in line with company procedures.</li><li>Process relevant paperwork and other administrative tasks</li><li>Ensure that replenishment is carried out where necessary and that stock levels are maintained according to client demand.</li><li>Ensure staff uniform is allocated aside for staff use</li><li>Liaise with Inventory control regarding deliveries, stock transfers, stock takes &amp; return to vendors (RTVs)</li><li>Open, track and close consignments in accordance with the Company’s consignment policy. </li><li>Manage Return to Vendor at the end of every season.  Ensure that all previous stock is returned to the warehouse as instructed by inventory control.</li><li>Prepare markdowns before each sale period, including; separating carry over items from markdown merchandise.</li><li>Carry out electronic maintenance of stock allocations, enter information regarding orders, transfers and adjustments.</li></ul>Stock takes:<ul><li>Carry out a full stock takes of all merchandise received in store periodically in addition to the ‘mini’ stock takes of each department.</li><li>Ensure that any discrepancies are found as a result of any of these stock takes, an investigation to how this occurred should be conducted.  Findings from the stock take and any investigation carried out must be presented to the store manager.</li></ul>Faulty stock and repairs:<ul><li>Identify any faulty stock immediately and ensure that it is not placed on the shop floor where possible.</li><li>Liaise with Italy and other relevant suppliers as well as completing and keeping a paper trail of the appropriate forms regarding faulty stock and repairs.  All repairs must be processed in accordance with the Company’s policy.</li><li>Responsible for managing Gucci service portal by keeping track of what is sent to repair centre and follow up on relative communications.</li></ul>Supporting to internal departments:<ul><li>Work with the sales teams in your own boutique and worldwide to ensure that client demands are met and optimum stock levels are maintained. </li><li>To read and understand weekly store report as produced by the merchandising team</li><li>Maintain constant communication with the Retail team at head office regarding stock management.</li><li>Support the visual merchandiser by making available and preparing stock for the boutique’s displays.</li><li>Liaise with the press department regarding stock they require</li></ul>Performance Indicators:<ul><li>Stock take results</li><li>Meeting with individual and group targets</li><li>An organized and well stocked stockroom and shop floor</li><li>Achieving shrinkage targets</li></ul>Competencies:<ul><li>Planning and Organization</li><li>Problem Solving</li><li>Team work</li><li>Communication</li></ul>Skills and Experience Required:<ul><li>Computer literate, including excellent knowledge of Microsoft packages (Word and Excel)</li><li>Excellent knowledge and practise in managing inventories with ability to reconcile stock counts to report data</li><li>Language skills would be advantageous, preferably English</li><li>Previous experience of a similar role where required to prioritize and multi-task various and competing demands</li><li>A good communicator with the ability to interface regularly with internal and external personnel at all levels.</li></ul>

Job Description Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

Gucci

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