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 | Kering

Fondata a Firenze nel 1921, la Maison è nota per le sue creazioni eclettiche e contemporanee espressione dell’eccellenza artigianale italiana, insuperabili in termini di qualità, cura dei dettagli e design innovativo.

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Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li><li>Fluent in Italian and English</li></ul>

Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

MissionsActivités Product Care• Gérer les tickets de demande et assurer leur résolution dans des délais rapides.• Analyser les réclamations des clients et assurer un service optimal • Gérer les litiges clients et le suivi des demandes des clients.• Effectuer un suivi et un contrôle du délai raisonnable de résolution des tickets afin d’assurer la satisfaction du client.Gestion du SAV boutique• Travailler directement en lien avec le Product Care Front Office et les équipes de back office.• Être en contact permanent avec le Product Care Front Office afin de faire remonter des informations concernant d’éventuels problèmes de qualité/défauts du produit.• Être en contact permanent avec l’équipe du Product Care Front Office pour gérer toutes les différentes réclamations clients liées aux réparations et qui auraient un impact sur leur expérience client au sein de la maison.• Être en contact permanent avec le Service Client en cas de réclamation pouvant dégénérer en litige.Compétences requises • Connaissance des produits Gucci• Maîtrise de l’approche client, recherche permanente des besoins et de la satisfaction du client.• Flexibilité, organisation• Excellentes compétences relationnelles• Anglais courant.Profil type• Ecole de commerce/Licence/Master• Anglais courant, troisième langue appréciée• Bonne présentation, très bon relationnel, grande capacité d’écoute, polyvalence, et sensibilité produit et modeInformations complémentaires• Convention de stage obligatoire• Rémunération : en fonction du niveau d&#39;étude• Durée du stage : 4 à 6 mois GUCCI s&#39;engage à créer une main-d&#39;œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Influente, innovante et progressive, Gucci adopte une approche résolument moderne de la mode. La Maison a redéfini le luxe pour le 21e siècle, renforçant ainsi sa position parmi les maisons de mode les plus désirables au monde. Éclectiques, contemporaines, romantiques, les produits Gucci incarnent l'excellence du savoir-faire italien et sont inégalés pour leur qualité et leur attention aux détails.
Gucci fait partie du groupe Kering, un leader mondial du prêt-à-porter et des accessoires, propriétaire d'un portefeuille de marques prestigieuses dans les secteurs du luxe, du sport et du lifestyle.

<div>Role Mission </div><div>As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory.  You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues. </div><div> </div><div>You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.  This person must possess a positive attitude, excellent communication skills and a passion for the brand. </div><div> </div><div><div>Key Accountabilities </div><div>Operations </div><div><ul><li>Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve; </li><li>Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages; </li><li>Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner; </li><li>Maintain clear and accurate operations documents/procedures for reference purposes; </li><li>Submit all 8300 and tax-exempt forms as received; </li><li>Communicate all discrepancies/issues immediately to management; </li><li>Process repairs and damages on a timely basis according to company guidelines; </li><li>Assists with physical maintenance of the boutique; </li><li>Place orders as needed for all supplies for the office and store; </li><li>Ensure compliance with company standards, procedures, and security guidelines. </li></ul></div><div> </div><div>Inventory </div><div><ul><li>Ensure an accurate and organized store inventory at all times;</li><li>Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager. </li></ul></div><div> </div><div>Key Requirements </div><div><ul><li>Bachelor’s Degree preferred; </li><li>Experience with technology to utilize internal retail systems and shipping software programs; Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes; </li><li>1 year of administrative or stock experience; preferably in a luxury environment; </li><li>Strong attention to detail and ability to multitask; </li><li>Familiar in Microsoft Word and Outlook; </li><li>Flexibility to work a retail schedule, which will include evenings, weekends, and holidays. </li></ul></div></div><div><div> </div><div>Key Pillars for Ways of Working </div><div><ul><li> Execute the mission of the role with a Radically Client-Centric mindset </li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working </li><li>Be Relentlessly Creative and approach challenges with an innovative mindset </li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors </li></ul></div><div> </div><div>Key Behaviors to Amplify What We Do </div><div> </div><div>Explore </div><div>Considerate Thinker </div><div><ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole </li></ul></div><div>Solutions Developer </div><div><ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions </li></ul></div></div><div><div> </div>Deliver <div>Accountable Achiever </div><div><ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions </li></ul></div><div>Agile Advocate </div><div><ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals </li></ul></div><div> </div><div>Connect </div><div>Connection Builder  </div><div><ul><li>Builds trust-based relationships across boundaries and encourages collaboration </li></ul></div><div><ul><li>Adapts own style to communicate impactfully </li></ul></div><div>People Enabler </div><div><ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness </li></ul></div><div> </div><div>Build </div><div>Continuous Learner  </div><div><ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort </li></ul></div><div>Talent Builder  </div><div><ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential </li></ul></div></div><div><div> </div><div>Work Authorization </div><div><ul><li>Qualified candidates must have the proper work authorization to work in the United States </li></ul></div><div> </div><div>Accessibility </div><div>Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.    </div><div>When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. </div><div>Salary Range – New York </div><div> </div><div>For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  </div><div> </div><div>A reasonable estimate of the current base salary range is $27/hour to $29/hour.EOE M/D/F/V  </div><div> </div></div>

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand.Key Accountabilities<ul><li>Serve customers accordingly with Gucci selling ceremony</li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage</li><li>Guarantee cross and up-selling for all product categories</li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease</li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones</li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business</li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions</li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards</li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures</li><li>Ensure the products replenishment and physical inventory of merchandise</li><li>Follow Company grooming, accordingly with Gucci standards and policies</li></ul>Key Requirements<ul><li>Proven experience in a similar role within fashion retail companies</li><li>Proven ability to drive and exceed individual and store result</li><li>Deep passion for fashion and luxury</li><li>Excellent commercial awareness and customers attitude</li><li>High flexibility and ability to adapt to different customers</li><li>Team-player mentality</li><li>Strong communication skills</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge</li><li>Fluent in Spanish and English</li></ul>

About Gucci
Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

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