BALENCIAGA Sales & Client Advisor (Beijing Galeries Lafayette)

Balenciaga - Fixed Term (Fixed Term)
Beijing - Mainland China

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Selling: Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Main Responsibilities

A BUSINESS DEVELOPER

Achieve sales targets, quantitative and qualitative goals and KPIs
Deal with and report all situations regarding client requests and complaints to the Management Team
Provide high quality feedback regarding clients to the Management Team
Closely work with stock team to ensure product availability and meet client requests
Keep informed on market, fashion trends and business environment

A BRAND PROMOTER (CLIENTS)

Inspire clients by embodying the Balenciaga behaviors
Ensure seamless execution of the omnichannel client journey
Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
Give tailor-made advice, listen to clients’ expectations and answer requests
Maintain display and organization of all areas respecting the visual merchandising standards
Execute product presentation guidelines
Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
Create and update the client portfolio and follow up through Luce app
Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
Follow the guidelines provided by HQs regarding the client journey and loyalty program

A TEAM PLAYER

Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
Participate in achieving sustainability goals

A PROCESS SUPPORTER

Can perform regular FOH activities and key BOH duties without ongoing supervision

Process client transactions at the cash desk (in-store and distant sales, M-xstore)
Promote and execute omnichannel services in store
Receive and process store deliveries
Prepare and organize deliveries and shipments to clients
Execute and follow up on all processes related to Retail Excellence (front, back of house and team)
Contribute to front and back of house operations (stock control and inventories)

Depending on store organization, can also support

AFTER SALES

Execute omnichannel after sales policy providing the highest standards and follow up on the administrative side
Constantly provide feedback to Store Director / Operations Manager

Internal Key relationships

Store Management

Store Sales Team

Store BOH Team

Retail Manager

Client Engagement Team

VM Team

Accounting

Key Experiences

If promoted internally: S/He has successfully completed Balenciaga onboarding path and Omnichannel Client Journey training.

S/He has successfully completed 1 year experience as Sales Associate

If hired externally: S/He has demonstrated relevant previous sales experience with a minimum of 2 years

BALENCIAGA Sales & Client Advisor (Beijing Galeries Lafayette)

Balenciaga - Fixed Term (Fixed Term)Beijing - Mainland China

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Balenciaga - Fixed Term (Fixed Term)
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