GUCCI Client Advisor

Role Mission

The Client Advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key Accountabilities

Driving sales

• Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
• Collects meaningful customer information throughout the client journey to feed into the CRM system
• Effectively uses cross- and upselling techniques to maximize sales opportunities.
• Guides and influences the client to make the best possible decision to buy the right product.

Client experience

• Creates an engaging and emotional client experience, offering best in class service be it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
• Engages with clients to uncover purchase motivations by asking good questions and listening to clients
• Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques
• Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

• Using knowledge of Gucci and our products, engages with the clients using storytelling.
• Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
• Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
• Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Store operations

• As got a sound understanding of back of house procedures and operations
• Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …)
• Is aware and executes visual merchandising standards in line with guidelines
• Understands how the store operates and how to best contribute to the overall functioning of the store.

Requirements:

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results;
• Proven ability to build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail needed;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving, high pressure and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes,
• Fluency in English and/or regional/foreign language