GUCCI Operations Associate

Role Mission

If you are a Dream-maker, this is the place for you.

Together, we’ll create the real fabric of Gucci.

A community of people united by the same passion: breaking new ground in the fashion world and beyond

You will have the opportunity to oversee and drive the Back-Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office. To provide process improvement initiatives that are necessary to improve the operational efficiency of the business. A key role to play to support Store Managers and Client Advisors to ensure they have time to be on the shop floor.

Key Accountabilities

• Support with good performance of the Back-Office team by supervising the Stock Assistant
• Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner is done by the Stock Assistant
• Control and supervise transfers and all other operations in a timely manner
• Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
• Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention
• Be the point of contact with the corporate teams such as Facilities, VM, etc for all the related issues (refurbishments, set up for special events etc.)
• Provide weekly update and analysis on business performance
• Implement retail projects to maintain a high level of operational and executional efficiency
• Manage phone sales and keep record of out of city clients
• Welcome and Dispatch and Queue management to be implemented under the supervision of the Floor Manager/Store Manager
• Plan Delivery Schedule of the day/week
• Coordinate and work with various departments to maintain a high efficiency at store level
• Handle and follow up on boutiques enquiry and feedback
• Handle administrative tasks, such as consolidating packaging order, uniform order with boutiques and order follow up
• Support Retail Operations team in ad hoc projects

Requirements

• Relevant experience – experience in luxury retail preferred
• Experience with the operations of POS system
• Excellent customer service
• Good administrative skills
• Competent in using Microsoft Office
• Good communication skills essential