SAINT LAURENT Client Advisor

客户顾问 Client Advisor

关于SAINT LAURENT

YVES SAINT LAURENT于1961年成立，是首个女装订造服品牌于1966年以 ’RIVE GAUCHE’ 系列演绎奢华READY-TO-WEAR的现代概念，标志着年青活力及自由生活态度，全面改革社会文化面貌，也是时装现代化的里程碑。

1999年，KERING集团奢侈品牌收购YVES SAINT LAURENT，并于2016年4月委任ANTHONY VACCARELLO为品牌创作总监，进一步带领品牌在奢华商品界顶峰大展创意。

SAINT LAURENT现有系列包括男女装成衣、鞋履、手袋、小型皮具、珠宝、丝巾、领带及眼镜。

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

我们现在正在寻找一名客户顾问，汇报上级为店长。我们期待您能够加入我们充满活力的中国团队。

We are currently seeking a Client Advisor who will report to the Store Director as part of our dynamic team in China.

职位概述

客户顾问需积极参与门店销售工作，帮助实现关键指标。为所有外部和内部客户提供独特而又令人经久难忘的优质体验。此外，还需为管理团队和同事提供支持，同时始终如一地坚持我们的品牌价值观、形象和标准。

ROLE

A Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards.

岗位职责

• 为所有来访者和客户提供卓越的客户和售后服务
• 积极建立并维护客户关系，以客户为中心，明确客户需求并预测其未来需求
• 建立完善的客户资料档，确保能够主动开展业务并促进业务的持续发展
• 通过掌握商业思维和创业式方法，推动业绩并超越个人销售目标和 KPI 目标
• 知道如何为客户打造个性、百搭、经典的造型，并展现出自己对时尚文化的热情
• 对客户表现出坦诚的态度，与客户建立独特的联系
• 以专业、真诚的方式与客户和同事沟通
• 有效地利用所有可用的工具来优化业务机会
• 积极支持前台和后勤团队，帮助他们达成目标，富有整体团队精神
• 遵守并执行公司的所有政策和运营流程

MISSION

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

任职要求

• 在相关领域（例如时装配饰零售、客户服务或豪华酒店）具有出色的专业经验，能够以客户的期望为中心提供高质量服务
• 有个人品味并对时尚文化充满热情，喜欢打造个性化的造型
• 具有商业思维方面的天赋和创业精神
• 具有开放的心态，希望加入重视大胆创新和真诚的公司
• 具有强大的团队精神，致力于实现团队的共同目标
• 能够轻松使用各种工具和应用程序，可快速掌握新技术
• 喜欢在节奏明快的环境中工作，善于辨别工作的轻重缓急并同时处理多项工作
• 积极主动，充满热情，具有解决问题的态度
• 掌握基本英语和熟练当地语言，具有出色的听说读写能力
• 乐于接受变化，将其视为成长和发展的机会

PROFILE

• A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality
• Have personal taste and passion for the fashion culture, like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent 致力于建立多元化的员工队伍。我们相信各种形式的多样性——性别、年龄、国籍、文化、宗教信仰和性取向——这些多样性丰富了我们的工作环境。多样性为员工个人和集体提供了施展才华的机会，并且有助于培养我们适应不断变化的世界的能力。作为一个倡导机会均等的雇主，我们欢迎并考虑来自所有合格的候选人的申请，不管他们的背景如何。

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.