SAINT LAURENT Department Manager

We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team in Taiwan.

職位概述

部門經理為店舖部門管理專家，負責提升品牌效應，確保團隊績效與品質目標皆能完美實現。
您為公司的代表，並根據店長與副店長所制定的營運策略，來推動部門業務的主動積極專業銷售指導者，同時協助部門團隊激勵、人員發展與目標達成。

ROLE

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved. 

He/she represents the company and is a proactive sales professional who operates according to the policies fixed by the Store and Assistant Director. He/ She leads motivates, coaches the team of the Department, is responsible of his/ her Department staff development and of their assigned target and tasks achievement.

工作職責

• 重視顧客關係維護, 提升優良顧客體驗及完整服務
• 部門顧客招募、發展與維繫
• 實行總部與店長所傳達的行動目標，並落實店鋪跟進
• 向店長、部門團隊提供高品質回饋與回報
• 創造、維護積極正向的工作環境
• 激勵及挑戰團隊目標
• 對內部與外部推廣品牌文化
• 建立當地對國際高端精品具有影響力的人際網絡，以促進顧客忠誠度及專貴客戶維繫
• 確保店鋪氛圍符合品牌形象
• 確保所有流程皆遵循法律、安全、內部要求，並符合可持續性發展、人力資源和庫存管理要求
• 勇於挑戰現行的流程，以確保提升部門效率

MISSION

• Assure the recruitment, development and retainment of customers
• Implement action plans defined with the HQ and Store director and guarantee follow up at store level
• Communicate high quality relevant feedback and reporting to the Assistant Store Director  / Store Director or staff
• Create and maintain a positive and motivating work environment
• Motivate and challenge the team on a daily basis in your department
• Promote the culture of the brand internally and externally
• Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs.
• Ensure store atmosphere upholds brand image
• Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
• Challenge current processes to ensure efficiency and effectiveness in your department.

專業要求

• 承諾參與各項創新專案
• 具產品敏銳度，擁有強烈的市場知識及時尚趨勢觀念
• 具管理職經驗，能給予精準且建設性的回饋，指導團隊取得成功
• 擁有極佳的高端精品銷售經驗，及良好的顧客關係管理資源
• 擁有極佳的組織能力，能精準、有條理的根據業務需求派定工作優先順序
• 對增進顧客體驗與提高顧客忠誠度，有極高敏銳度
• 適應力強、善於傾聽、求知慾強及思維開明
• 靈活、高效率及善於回饋意見
• 極佳的人際關係技巧，對提供卓越顧客服務充滿熱誠
• 對學習與進步，有正面積極的態度

PROFILE

• Commitment to take part in an innovative project
• Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
• Significant experience in the sale of luxury goods or retail: customer portfolio
• Managerial experience (Ability to provide constructive, straightforward feedback and coach your team to success)
• High sensitivity to customers experience and loyalty
• Precision, organizational skills, Being organized and able to prioritize tasks based on the needs of the business
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Product  and Fashion sensitivity
• Excellent interpersonal skills and a passion for providing excellent customer service
• A positive  attitude and a willingness to learn and improve

Saint Laurent致力於打造多元化的工作團隊。我們相信所有形式的多元化 - 性別，年齡，國籍，文化，宗教信仰和性取向等 - 能夠豐富我們的團隊。多元化為員工們提供了展現個人和集體才能的機會，它有助於培養我們適應這個不斷變化的世界的能力。作為一個崇尚平等機會的僱主，我們歡迎並且會考慮所有不同背景合適應徵者的申請。

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.