BALENCIAGA Retail Director, Mexico | Mexico City

At least 10 years of retail experience covering managerial positions (at head office and store/field level)HOW YOU WILL CONTRIBUTE

BUSINESS LEADER

• Understand and constantly monitor local business environment including market trends and competition
• Maximise sales results and KPIs within the network, in line with the brand's targets
• Analyse sales data (customers, product, footfall, etc.) and define action plans accordingly
• Ensure profitability of the network in line with the brand’s strategy

BUSINESS DEVELOPER

• Lead and coordinate with the departments involved the new openings, the renovation and refurbishment of stores
• Define constantly opportunities for growth and execute actions accordingly
• Liaise with Finance and Leadership Team to identify potential locations (shop in shop, freestanding stores, pop up stores) for future expansion

BRAND PROMOTER (CLIENTS)

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Develop client centric mindset and client's loyalty and retention from beginners to VICs
• Ensure Balenciaga signature and client experience are executed and consistent over time
• Partner with Retail & Client Engagement Team to plan clienteling initiatives with specific focus on local clients (in-store events, clienteling campaigns)

PROCESS MANAGER

• Ensure that all the processes are in compliance with legal, safety, security, sustainability, HR guidelines
• Ensure the perfect implementation of global retail guidelines and projects related to the back of the house, front of house and customer experience
• Ensure adherence to the brand image of the stores following the global visual merchandising guidelines
• Supervise inventories in collaboration with Operations Team and HQs

TALENT LEADER AND DEVELOPER

• Create and maintain a positive work environment, consistent with brand’s values
• Interact with Store Directors, store teams and stakeholders to establish effective and strong relationships
• Provide management and guidance for Store Directors on a regular basis
• Recruit, engage and develop store teams
   

WHO YOU ARE

• Knowledge of Fashion Industry and market trends
• Good digital and IT skills, including MS Office
• Understanding of Sales and Performance KPIs, P&L
• Ability to prioritize task execution based on business needs
• Rigor, sense of organization and multi-tasking management
• Strong problem-solving skills
• Availability, adaptability, sense of service
• Ability to maintain a positive work environment while respecting brand values and behaviours
• Business acumen
• Persuasion skills, negotiation skills

• At least 10 years of retail experience covering managerial positions (at head office and store/field level)