ALEXANDER MCQUEEN Client Advisor

Your Opportunity:

Alexander McQueen is looking for an exceptional Client Advisor to join the team of its Rome via Condotti Store.

The Alexander McQueen Client Advisor is a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele. 

Key Accountabilities: 

• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage.
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
• Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty.
• Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives.
• Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours. 
• Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
• Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company.
• Follow Company grooming, accordingly with AMQ standards and policies.
• Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.

Your Skills and Experience:

• You will be able to demonstrate the desired Alexander McQueen behaviours;
• Previous experience in a similar role;
• Fluent in English and Italian;
• Ability to adapt to frequent change and a high pressure environment;
• Ability to initiate contact and communication;
• Motivated by being a team player with a common goal;
• Excellent Communication and interpersonal Skills with the ability to build and maintain relationships.

This is a fantastic opportunity to become part of a new and dynamic team, with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.