GUCCI Client Advisor & VM Ambassador (m/f/d)

Role Mission
 
The Gucci Client Advisor & VM Ambassador is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand and responsible for maintaining the visual standards of the store.

 Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues and merchandise

In addition to the above:

• Liaison with the Visual Merchandising team to follow the VM guidelines sent globally and ensure the accurate representation in the store
• Work with specific store merchandising, looking for opportunities and having the ability to adapt the VM based on the store’s requirements and architecture, considering the regions need and the market and business trends
• VM support for instore events, windows, special projects, pop up’s, installations, etc

Key Requirements

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;
• Proven ability to drive and exceed individual and store results;
• Proven ability to build lasting relationships with customers and colleagues;
• Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Solid experience in creating windows, interior displays and space utilization
• Proven work experience as visual merchandiser
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail needed;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.