BALENCIAGA Store Manager | Vienna

BALENCIAGA Store Manager | Vienna

We are currently seeking a Store Manager to join our team. Reporting to the Retail Manager, you will lead a performing store team and represent the brand with passion and excellence.

Your opportunity

As Store Manager, you will be responsible for maximizing store performance by driving sales, nurturing a strong client base, and ensuring an exceptional customer experience. You will embody Balenciaga’s values and vision, championing our image and standards in all aspects of store operations.

How you will contribute

• Drive store performance: Analyze business results, oversee daily operations, manage cash registers, and provide on-the-floor sales support.
• Lead and motivate the team: Conduct regular team meetings, provide individual and group coaching, and hold performance review discussions.
• Develop client relationships: Expand the store’s customer base, leverage CRM tools, resolve client concerns, and build long-term loyalty.
• Manage human resources: Handle scheduling, uniform management, recruitment, onboarding, and training of new team members.
• Ensure Retail Excellence: Uphold brand standards and operational excellence through consistent execution and attention to detail.
• Provide business insights: Deliver regular feedback on store performance and propose action plans to drive continuous improvement.
• Implement visual merchandising: Ensure optimal presentation of collections in line with brand guidelines.
• Monitor sales and KPIs: Analyze performance metrics to identify growth opportunities and areas for improvement.
• Oversee stock and inventory: Supervise stock levels, manage restocking needs, lead inventory processes, and investigate discrepancies.
• Manage after-sales service: Handle repairs, alterations, and ensure seamless customer service across all touchpoints.

Who you are

• You bring solid experience in store management, team leadership, and luxury retail sales.
• You are a strong communicator with excellent interpersonal skills and a high sense of responsibility.
• You are proactive, solutions-oriented, and passionate about delivering exceptional service.
• You already have an established client portfolio and are familiar with local clientele.
• You are comfortable with retail technologies and demonstrate a strong sensitivity to fashion and products.
• You thrive in a fast-paced, dynamic environment.
• You are fluent in German and English ; proficiency in an additional language is a plus.

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.