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11/20/2024
BALENCIAGA Sales & Client Advisor (Collins Street)
Balenciaga - Regular
Melbourne - Australia
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Your opportunity
You can significantly contribute to the store sales, by providing Balenciaga signature to all internal and external clients, support the management team and represent Balenciaga brand and image.
How you will contribute
- Ensure to achieve daily and monthly sales targets & KPIs by using appropriate sales techniques to ensure they are met
- Act as a “host” for customer, interact and consistently strengthen and build strong customer relationships
- Develop and maintain good product knowledge and provide excellent and professional customer service
- Replenish stock, maintain high standards of merchandise. Product presentation and control products from a quality point of view
- Maintain store cleanness and tidiness, grooming and appearance of all areas respecting the visual merchandising standard
- Support all the store processes compliance and follow-up
Who you are
- Prior experience in multinational brand environment. With related experience is a plus.
- Product and Fashion sensitivity with good knowledge of fashion trend
- Strong sense of responsibility and team spirit
- Ability to work under pressure in a fast-paced environment
- Good command of both spoken and written English
- Good PC skills such as MS Office and other digital tools