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 | Kering

Kering’s Fashion and Leather Goods Houses – Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen and Brioni – are renowned worldwide for their exceptional craftsmanship and distinctive creativity and character.

At the Houses Jewelry brands – Boucheron, Pomellato, DoDo and Qeelin – unique personalities are united with traditions of excellence thanks to the skills and creativity of their artisans.

Kering Eyewear is the one and only Luxury Eyewear company. Beginning as a startup in 2015, Kering Eyewear has grown exponentially since then, thanks to the strong support of the Kering Group, the extraordinary portfolio of 14 Luxury and Lifestyle brands and the best team of professionals in the industry.

We are looking for people with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. 
Explore our job opportunities and join the world’s most influential luxury Group.

Role MissionAs a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house teams with various sales support, POS, inventory tasks, stock processing and administrative functions.You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.Key AccountabilitiesSales Support<ul><li>Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store, directing them to an available Client Advisor or Lead Client Advisor;</li><li>Support the team in the selling process, ensuring the highest level of client experience;</li><li>Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions;</li><li>Provide dressing room support to Client Advisor and Client;</li><li>Answer, direct and transfer calls with exceptional level of professionalism;</li><li>Understand client needs to assist in escorting them to the proper department;</li><li>Interact with clients to ensure an elevated shopping experience.</li></ul>POS<ul><li>Support with the packing and payment process;</li><li>Facilitate store transfer requests, charge sends, and product inquiries;</li><li>Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information.</li></ul>Inventory<ul><li>Assist the sales staff in pulling different styles and sizes from stock;</li><li>Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager – Operations.</li></ul>General <ul><li>Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;</li><li>Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.</li></ul>Key Requirements<ul><li>Bachelor’s Degree preferred;</li></ul><ul><li>At least 2 years of experience in luxury retail, hospitality, or customer service-related industry;</li><li>Experience operating a POS system, a plus;</li><li>Excellent interpersonal and communication skills;</li><li>Strong understanding of customer service needs and priorities;</li><li>Ability to multitask, with a strong attention to detail;</li><li>Familiar in Microsoft Word and Outlook;</li><li>Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder <ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner <ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder <ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom&#64;kering.com" target="_blank">accessibility.americas&#64;gucci.com</a>.  When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/V

If you are a Dream-maker, this is the place for you.  Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

ROLEAu sein de l’équipe WW Retail Operations, votre rôle consiste à aider à la mise en œuvre de projets omnicanaux dans nos boutiques et à contribuer à l&#39;amélioration globale de l&#39;expérience client omnicanal.MISSION<ul><li>Aider au déploiement des outils digitaux dans les boutiques (vente à distance, click &amp; collect, reserve in store….)</li><li>Contribuer au développement de nouveaux outils ou à l’amélioration de services existants pour offrir une expérience client en ligne avec l’image de la Maison (book an appointment, file d’attente virtuelle)</li><li>Étudier les services proposés par la concurrence et proposer des améliorations</li><li>Participer à la création d’outils de formations pour les équipes des boutiques</li><li>Établir les rapports de vente des différents services omnicanaux et propose des axes d’analyses</li><li>Mettre en avant les boutiques sur les supports digitaux (Google My Business, Facebook, Apple store locator….)</li><li>S’assurer de la mise à jour des horaires d’ouverture des boutiques sur les différentes plateformes digitales</li><li>Analyser les retours des clients sur les différentes plateformes digitales (Google My Business ratings)</li><li>Participer aux calls avec les régions</li><li>Collaborer avec les autres membres de l’équipe Retail Operations pour des tâches régulières (commandes d’uniformes) ou ponctuelles (organisation de séminaire)</li></ul>PROFILVous êtes issu(e) d’une formation type école de commerceVous avez une appétence pour le luxe et les métiers du digital et du retailUne première expérience en projets omnicanaux serait un plusVous êtes dynamique, organisé(e), rigoureux(se) et force de proposition.Vous avez le sens du relationnel et du travail en équipe. Vous parlez couramment anglais et maîtrisez le Pack Office (Excel, Powerpoint)Stage à pourvoir en Mars 2025Saint Laurent s&#39;engage à créer une main-d&#39;oeuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

A PROPOS DE SAINT LAURENT 

Fondée en 1961, Yves Saint Laurent a été la première maison de couture à lancer le concept du prêt-à-porter de luxe en créant, en 1966, la ligne ‘Rive Gauche’, synonyme de jeunesse et de liberté. Ce changement a représenté un premier pas crucial dans la modernisation de la mode et a révolutionné le paysage socio-culturel. 
En 1999, la division luxe du Groupe Kering a acquis la maison Yves Saint Laurent et, sous la direction créative d’Anthony Vaccarello depuis avril 2016, continue à la positionner au sommet de l’univers du luxe. 
Aujourd’hui, les collections Saint Laurent incluent le prêt-à-porter féminin et masculin, les chaussures, les sacs, la petite maroquinerie, les bijoux, les foulards, les cravates et les lunettes

YOUR OPPORTUNITYThis opportunity will provide you with insight into the NY luxury fashion industry as well as an understanding of our corporate culture and business practices.HOW YOU WILL CONTRIBUTE<ul><li>Assisting the Retail Buyers with the following tasks:<ul><li>Reporting analysis</li><li>Corrective actions on stock allocations, transfers</li><li>Pricing follow up</li><li>Competitive study (offer, price mapping)</li><li>Miscellaneous seasonal projects</li></ul></li><li>Preparation of training guidelines/tools for retail stores</li><li>Compile Seasonal Buy Books</li><li>Assist with weekly selling reports and analysis</li><li>Organize and prepare seasonal product recaps</li><li>Administrative support duties</li></ul>WHO YOU ARE<ul><li>Merchandising experience is preferred</li><li>Detail oriented and task driven</li><li>Proficiency in Microsoft Office Suite, specifically Excel</li><li>Comfortable with numbers and recaps</li><li>Problem solver</li><li>Strong time management and organizational skills</li><li>Able to receive academic credit</li></ul>COMPENSATION<ul><li>$16.00 per hour &#43; academic credit</li><li>Must be able to receive academic credit to be eligible </li></ul>WHY WORK WITH US?  This is an exciting opportunity to join Balenciaga’s Corporate team as an intern who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.DIVERSITY COMMITMENT  Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

ABOUT US
Founded by Spanish-born Cristobal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics. 

With the appointment of Demna artistic director of the collections in 2015, he continues to uphold the vision of Cristobal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries. 

Balenciaga offers women’s and men’s ready-to-wear, handbags, shoes, accessories, and eyewear for women, subsidiary of Kering. 

We are currently seeking a Retail Buying Intern who will report to the LG, Associate Buyer.

About usA global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow&#39;s Luxury in a sustainable and responsible way. Ginori 1735 is an expression of excellence in Italy and in the world in the high artistic manufacture of porcelain, able to combine craftsmanship, creativity and attention to progress. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. Your opportunityYou will be part of our Finance &amp; Administration Team located in Sesto Fiorentino and you will be responsible for managing all the activities of financial controlling, reporting and analysis that allow constant monitoring of KPIs and to focus on the continuous improvement of the company economic and financial results, with a specific focus on industrial controlling. How you will contribute<ul><li>Responsible for monthly closure activities and the preparation and review of financial reports for internal use</li><li>Responsible for Business Indicator Analysis (KPIs)</li><li>Coordinate factory management control processes (arrange annual or/and periodic forecast and budget, deviation analyses, inventory deltas, reporting and support to the CFO)</li><li>Analyze the production costs and variances between Actual and Forecast/Budget</li><li>Provide support to financial and operations management monitoring volumes, efficiencies, productivity, waste, focusing on indicators and margins per department/function or products</li><li>Manage the process and methodology of determining standard cost</li><li>Manage the analytical accounting and accounting of industrial costs</li><li>Support in pricing and costing activities</li><li>Analyze the profitability of sales and control of the valorization of warehouses/stock</li><li>Monitor of company performance and identification of any corrective actions to support business</li><li>Monitor of regional financial performances on a monthly basis</li><li>Interact with all functions within the company to ensure the understanding of the financial reports and KPIs</li><li>Provide support to operational and staff lines to improve performance monitoring processes</li></ul>Who you are<ul><li>Business degree in Finance or Economics with strong technical and analytical accounting background and/or equivalent knowledge/experience</li><li>With at least 7 years of experience as Controller in industrial company or in structured international companies</li><li>A problem solver, able to prioritize workload and pay close attention to details</li><li>With excellent analytical skills and experience with complex data management</li><li>Self- starter, able to work autonomously, with strong team player skills and able to engage with teams and colleagues from different functions and levels of the company</li><li>Preferably knowledgeable with Microsoft AX</li><li>Proficient in Microsoft Office</li><li>Fluent in Italian and English, both written and spoken</li></ul><ul></ul>

Job Family Group Description - Finance:
Gathers jobs supporting the business through financial services, such as business planning and performance analysis, risk management, tax and administration.

Job Family Description -Business Analysis and Controlling:
Ensures the development and implementation of financial controlling standards and processes. Supports our business by performing financial analysis. Participates in closing budgets and accounts procedures.

Sub-Job Family Description - Business analysis:
Performs economic/financial research and analysis for use in the development of business strategies and tactics. Appraises results. Prepares statistical studies and economic forecasts of business conditions and trends and draws relevant conclusions.

Nous sommes actuellement à la recherche d’un(e) Imagination Lab Intern pour intégrer l’équipe Innovation.Votre opportunitéLe Kering Imagination Lab regroupe un ensemble d&#39;initiatives lancées en 2022 avec pour mission de sensibiliser le Groupe et ses Maisons au numérique. De l&#39;inspiration à l&#39;action, le Lab est devenu une force centrale, propulsant l&#39;innovation à travers des événements, des ateliers et des conférences. Nous sommes fiers de nos progrès en un peu plus de deux ans. Le Kering Imagination Lab a organisé 20 « Digital Talks », mettant en avant des leaders comme Evan Spiegel (Snapchat), Jony Ive (Apple), José Neves (Farfetch), Arthur Mensch (Mistral.ai) et Yann LeCun (META).De plus, nous avons organisé 3 hackathons réussis sur le Web3, la durabilité et l&#39;intelligence artificielle générative, réunissant des employés de toutes les Maisons pour repenser la manière dont la technologie peut transformer la chaîne de valeur du luxe. Ces événements génèrent des projets à fort potentiel de mise à l&#39;échelle après leur phase pilote. Au cours de l&#39;année écoulée, nous avons également organisé des ateliers sur les expériences immersives et l&#39;intelligence artificielle générative, permettant aux employés d&#39;expérimenter des technologies transformatrices.C’est pourquoi nous recherchons actuellement un stagiaire pour le Kering Imagination Lab, afin de rejoindre l&#39;équipe Innovation de Kering pour une durée de 6 mois, à partir de Janvier 2025.Comment vous allez contribuerDiffuser la culture du Kering Imagination Lab en interne :Promouvoir les initiatives du Lab en interne Contribuer aux différents outils de communication du Kering Imagination Lab (mail, workplace, etc.) et les faire évoluerMesurer et mettre en perspective l’impact de chaque session du Lab (NPS, monitoring &amp; tracking)Identification des opportunités de développement - Kering Imagination Lab:Trouver des contributeurs internes (Kering) pour intervenir dans le Lab Participer aux événements de l’écosystème externeIdentifier les contributeurs externes de l&#39;écosystème (partenaires conseil, open-innovation, accelerateur de startups)Gestion de projet événementiel - Innovation &amp; Communication &amp; Events : Participer à la co-création de projets/événements innovants, coordonner le projet et assurer le bon déroulement des sessions du Kering Imagination Lab:Travailler avec les différentes parties prenantes du Lab, externes (startups, agences digitales et créatives) et internes (RH, Sustainability, Digital, Tech).Aider au suivi de l&#39;avancement des projets du LabLancer des projets innovants : coordonner les différentes parties prenantes et gérer l&#39;aspect organisationnel des événements liés au Kering Imagination Lab.Suivi et monitoring des sessions (KPI) Assurer un haut niveau de satisfaction des participants et répondre à leurs attentesGérer la communication de l&#39;équipe d&#39;innovation en interne :  Préparer les supports de communication et diversifier l&#39;approche pour communiquer. Participer à l&#39;évolution de la mission du Lab et à son rayonnement interne/externeParticiper aux événements clés de l&#39;écosystème Innovation (identification des startups et des partenaires potentiels du Lab).Organiser des sessions de partage de connaissances au sein de l&#39;équipe InnovationQui êtes-vousFormation Bac&#43;5 Master ou équivalent  Stage antérieur dans le secteur de la stratégie/conseil, Innovation, Communication ou startups (VC, Accélérateurs)Être un excellent communiquant avec des facilités à interagir avec des interlocuteurs variés, une capacité à gérer différents projets de manière transversaleExcellent niveau d’Anglais (écrit et oral)Une bonne maîtrise des outils de communicationAutonomie et esprit d’initiative. Avoir un fort potentiel créatifUne forte culture de l’Innovation et du DigitalUn intérêt fort pour le domaine de la communication et l’événementielMaîtrise des outils bureautiques standard (excel, powerpoint, memo word, etc.) et des outils collaboratifs (Teams, Sharepoint, etc.)Capacité analytique et esprit de synthèseExcellentes compétences interpersonnelles : esprit d’équipe, créativité, flexibilité, enthousiasme.Fort intérêt pour l’innovation et l’écosystème startupPourquoi nous rejoindre ? A travers ses collaborateurs, Kering s&#39;engage en faveur de la diversité. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, handicap, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Nos collaborateurs ont ainsi des opportunités pour exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.We are currently seeking a Imagination Lab Intern to join our Innovation teamYour opportunityAlready one of the leaders in the luxury sector, Kering has been experimenting an excellent performance due to a modern vision for luxury putting creativity and entrepreneurship at the center of its model. To go further, Kering has the ambition to take the lead in anticipating how technologies and new business models impact the traditional luxury value chain and to that end, has launched a strong innovation effort with the creation, in 2018, of a Direction of Innovation.Kering Imagination Lab is a set of initiatives launched in 2022 with the mission to raise digital awareness across the Group and its Brands.From inspiration to action, the Lab has become a central force, driving innovation through events, workshops, and talks. We are proud of our progress in just over two years. The Kering Imagination Lab has hosted 20 Digital Talks, featuring leaders like Evan Spiegel (Snapchat), Jony Ive (Apple), José Neves (Farfetch), Arthur Mensch (Mistral.ai), and Yann Lecun (META).Additionally, we&#39;ve hosted 3 successful hackathons on Web3, Sustainability, and Generative AI, uniting employees from all Houses to rethink how technology can transform the Luxury value chain. These events are yielding projects with high potential to scale after piloting. Over the past year, we&#39;ve also organized workshops on Immersive experiences and Generative AI, allowing employees to experiment with transformative technologies.For this reason, are currently seeking an Kering Imagination Lab Intern to join Kering Innovation team for 6 months, starting from January 2025. How you will contributeSpread and deploy the Lab&#39;s ambition around innovative projects: Promote the Lab&#39;s initiatives internally within Kering Iterate on the different communication supports and diversify the content (videos, mail, Workplace, etc.)Monitor and track the level of engagement within the sessions of the labIdentification of new opportunities/contribution for Kering Imagination Lab:Meet internal contributors (Kering) to come at Kering Imagination LabIdentify external candidates from the ecosystem (startups, GAFA, Other Industries)Event project management – Innovation, Communication &amp; Events: Participate in the co-creation of projects/events, coordinate them and ensure the operational running of the Kering Imagination Lab sessions:Work with the different stakeholders of the Lab, External (startups, digital &amp; creative agencies, speakers) and Internal (HR, Sustainability, Digital, Tech)Helping to monitor the progress of the Lab&#39;s projects Launching innovative projects: coordinating the various stakeholders and managing the organizational aspect of events related to the Kering Imagination LabFollow-up and monitoring of sessions (KPI) Ensure a high level of satisfaction and to meet participant’s expectationsManage the communication of the innovation team internally: Prepare communication materials and diversify the approach to communicate Participate in the evolution of the Lab&#39;s mission and its internal/external influenceProspecting around key events in the Innovation ecosystem (identification of startups and partners of the Lab)Organize knowledge sharing sessions within the Innovation teamWho you are5 years of higher education (Master&#39;s degree or equivalent) Previous internship in strategy, consulting, innovation &amp; startups (VC, Accelerators)A very good communicator and a good interpersonal skillsAbility to manage end-to-end projects Excellent level of English (written and oral)Autonomy and initiative. Have a strong creative potentialA strong culture of Innovation and DigitalA strong appetite for the field of events and communicationMastery of standard office tools (excel, powerpoint, memo word, etc.) and collaborative tools (Teams, Sharepoint, etc.)Excellent interpersonal skills: team spirit, flexibility, enthusiasm.Strong interest in innovation and the startup ecosystemGreat rigor, organization, versatility and structuringStrong Analytical capacity and ability to synthesizeWhy work with us?Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

À propos de Kering (n’est pas inclure dans la publication)
Groupe de Luxe mondial, Kering regroupe et fait grandir un ensemble de Maisons emblématiques dans la Mode, la Maroquinerie et la Joaillerie : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, ainsi que Kering Eyewear et Kering Beauté. En plaçant la création au cœur de sa stratégie, Kering permet à ses Maisons de repousser leurs limites en termes d’expression créative, tout en façonnant un Luxe durable et responsable. C’est le sens de notre signature : Empowering Imagination. En 2023, Kering comptait 49 000 collaborateurs et a réalisé un chiffre d’affaires de 19,6 milliards d’euros.

Rejoignez-nous pour façonner à nos côtés le Luxe de demain. 

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin and Ginori 1735, as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2023, Kering had 49,000 employees and revenue of €19.6 billion.
Join us to shape the Luxury of tomorrow with us.

Description:Reporting directly to the Global Omnichannel and Client Development Director, and part of the Commercial team that supports our retail network, the CRM and Client Development Manager will be responsible for managing our prospect customer relationship management (PCRM) eco-system and defining and developing client strategies to enhance engagement, transformation and retention.You will work in an international context supporting our different markets and collaborate with multiple departments to ensure that both retail and client needs are met.Key Responsabilities:CRM Management:Partner with IT to oversee the implementation and optimization of the CRM ecosystem:<ul><li>Develop the retail tools and needed to support data capture and clienteling.</li><li>Collect feedback from markets and conduct benchmarks to determine and prioritize roadmap.</li><li>Develop training material to ensure understanding and adoption.</li><li>Develop equivalent system in China Mainland adapting to local needs.</li></ul>Client development and activation:<ul><li>Develop and execute client engagement strategies to increase transformation and retention.</li><li>Define activation and contact strategy through campaigns/different channels/journeys through Salesforce.</li><li>Develop VIC care guidelines for instore events/animations and gifting.</li></ul>Data Analysis:<ul><li>Ensure Data quality of our database and analytics tools.</li><li>Conduct in-depth analysis of client data and engagement metrics to derive actionable insights.</li><li>Present findings and recommendations to support data-driven decision-making.</li></ul>Data Privacy Compliance:<ul><li>Partner with legal and IT teams to ensure that all CRM practices comply with relevant data privacy regulations (e.g., GDPR) and internal policies.</li></ul>Team development:<ul><li>Manage and develop team of 5 people and animate/coordinate the community of CRM teams in the different countries.</li></ul>Qualifications:<ul><li>Proven experience in CRM management and client development (minimum 10 years), preferably in luxury and/or jewelry in a global context, experience with Asian market.</li><li>Strong project management skills and experience, ability to understand and express business needs to IT.</li><li>Strong analytical skills and experience with CRM software (e.g., Salesforce, CDP).</li><li>Excellent communication and interpersonal skills, with the ability to build relationships at all levels.</li><li>Demonstrated ability to strategize and execute client engagement initiatives successfully.</li><li>Team management experience.</li><li>Strong organizational skills, structured with attention to detail.</li><li>Fluent in English and French a plus.</li></ul>Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.

We are currently seeking a Accessories Client Advisor who will report to the Assistant Store Manager as part of our dynamic team in Harrods.YOUR OPPORTUNITY  The Client Advisor is entrusted with the mission to advise clients on collections and shares their passion for the brand in order to build strong relationships with them and to create joyful, personalized, and memorable experiences.WHO YOU ARE<ul><li>You perform with energy and passion and are proactive and flexible</li><li>You are able to improve KPIs and effectively close sales.</li><li>You Understand luxury, the collections and fashion trends.</li><li>Able to create an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey.</li><li>You Embrace the clienteling culture of building strong and long-term relationship with clients, understand their needs and advise on styling</li><li>You are able to utilize multiple technologies and sales channels</li><li>You have a positive approach, contribute to teamwork, adapt to different personalities, seek support from and provides support to colleagues.</li><li>You apply company policies, procedures and guidelines.</li><li>You support with stockroom duties</li></ul>Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow Talent development is a managerial principle at Kering and we are committed to fostering internal mobility Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966.
Born in Vicenza the House is rooted in Italian culture yet maintains a truly global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic.

<h3>About us Qeelin fine jewellery - a playful fusion of Chinese symbolism and modernity.  Since Qeelin’s founding in 2004, every piece of jewellery has carried rich cultural connotation, reinterpreting traditional symbols with stylish designs intended for daily wear, infusing new life and contemporary meaning to Chinese heritage.</h3><h3>Named after the Qilin, an auspicious Chinese mythical animal and icon of love, Qeelin fuses unbridled creativity with excellence in craftsmanship. It brings a touch of playfulness and surprise into the world of fine jewellery. The brand’s iconic Wulu collection revisits the legendary Chinese gourd, an auspicious emblem in Chinese tradition.</h3><h3>Qeelin is part of the global Luxury group Kering.  </h3><h3>To cope with business growth, we are currently looking for high calibre with creative mind-set to join us.</h3><h3></h3><h3>HOW YOU WILL CONTRIBUTE </h3><ul><li><h3>Report directly to Regional Retail Manager, work closely with other boutique teams and other departments</h3></li><li><h3>Build and develop a new boutique team, include regular training and mentoring according to company principles</h3></li><li><h3>Lead and manage store opening</h3></li><li><h3>Initiate and execute strategic boutique team action plan in response to retail climate and sales target effectively</h3></li><li><h3>Manage daily shop operations and ensure that sales target are achieved</h3></li><li><h3>Create regular report and establish good communication with Head of Retail and office level teams</h3></li><li><h3>Conduct luxury clienteling and deliver boutique service excellence, include growing new and VIP database, manage customer follow-ups and issues</h3></li><li><h3>Maintain proper inventory mix and healthy stock levels</h3></li><li><h3>Implement assigned practice and guidelines to enforce brand values</h3></li></ul><h3></h3><h3>WHO YOU ARE</h3><ul><li><h3>Experience in leading and managing store openings</h3></li><li><h3>Minimum 10 years of relevant experience in luxury retail with at least 5 years in managerial role. Candidate with jewelry and watches experience would be an advantage</h3></li><li><h3>Strong analytical skills and excellent business acumen, actively react to retail environment with effective action plans</h3></li><li><h3>Proactive and result-oriented with good communication and interpersonal skills</h3></li><li><h3>Self-motivated and high integrity</h3></li><li><h3>Excellent leadership, problem-solving and people management skills</h3></li><li><h3>Good command of both spoken and written English and Chinese</h3></li><li><h3>Proficient in computer applications, i.e. Microsoft Office, POS systems &amp; etc.</h3></li></ul><h3></h3><h3>WHY WORK FOR US ?</h3><h3>Unique opportunity to be working in Hong Kong under the headquarter office, and to strategically be a fashion-forwarder with new ideas and initiatives to be implemented globally. Talent development is a managerial principle, promoting entrepreneurial spirit for highly empowered teams. We want to cultivate a “startup” mindset where business agility is key to our fast paced development, and where every employee can reach their full potential in a stimulating and fulfilling workplace environment.</h3>

<h2>Beauty Advisor</h2><h2></h2><h2>Rejoignez la maison Creed en tant Beauty Advisor. Vous serez l’ambassadeur(trice) de la marque et contribuerez à offrir une expérience cliente exceptionnelle.</h2><h2></h2><h2>Votre contribution</h2><h2>Ses missions principales seront les suivantes :</h2><ul><li><h2>Excellence relation client : Accueillez, conseillez et fidélisez une clientèle exigeante en proposant des expériences personnalisées et mémorables.</h2></li><li><h2>Développement commercial : Atteignez les objectifs de vente en mettant en œuvre des actions commerciales ciblées (ventes additionnelles, upselling, cross-selling).</h2></li><li><h2>Expertise produit : Maîtrisez parfaitement l&#39;univers olfactif de Creed et transmettez votre passion aux clients.</h2></li><li><h2>Merchandising : Assurez la mise en valeur des produits en respectant les standards de la marque et en créant un univers olfactif unique en boutique.</h2></li><li><h2>Animation de l&#39;espace de vente : Organisez des événements et des ateliers pour renforcer l&#39;image de marque et créer du trafic en boutique.</h2></li><li><h2>Suivi commercial : Analysez les résultats de vente, identifiez les opportunités et proposez des actions d&#39;amélioration.</h2></li><li><h2>Gestion des stocks : Assurez la gestion des stocks et participez aux inventaires</h2></li></ul><h2></h2><h2>Vous êtes</h2><ul><li><h2>Passionnée par l’univers du parfum et avez une expérience significative en tant que conseiller de vente</h2></li><li><h2>orienté résultat et avez l’habitude de travailler avec les KPI de vente</h2></li><li><h2>passionné par la satisfaction client et vous avez à cœur de créer une relation de confiance</h2></li><li><h2>Dynamique, proactif(ve), Rigoureux(se) et capable de gérer plusieurs tâches simultanément </h2></li><li><h2>En maîtrise des outils Microsoft Office, des outils digitaux dont l’IA, et des codes réseaux sociaux </h2></li><li><h2>Bilingue anglais et français, la connaissance d’une troisième langue est un plus</h2></li></ul><h2></h2><h2>Pourquoi nous rejoindre ?</h2><h2>A travers ses collaborateurs, Kering Beauté s&#39;engage en faveur de la diversité. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, handicap, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Nos collaborateurs ont ainsi des opportunités pour exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.  </h2>

Kering regroupe et fait grandir un ensemble de Maisons emblématiques dans la Mode, la Maroquinerie et la Joaillerie : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, ainsi que Kering Eyewear et Kering Beauté. En plaçant la création au cœur de sa stratégie, Kering permet à ses Maisons de repousser leurs limites en termes d’expression créative, tout en façonnant un Luxe durable et responsable. C’est le sens de notre signature : Empowering Imagination. En 2023, Kering comptait 49 000 collaborateurs et a réalisé un chiffre d’affaires de 19,6 milliards d’euros.

Rejoignez-nous pour façonner à nos côtés le Luxe de demain.

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele. Key Accountabilities<ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul> Key Requirements<ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Knowledge of Russian and / or Arabic will be considered an asset</li></ul> Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. 

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

•	Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 

•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.

•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 

•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

We are currently seeking a Customer Consultant who will report to the Customer Operation Manager as part of our dynamic Customer Service Team in LINDBERG.How you will contribute<ul><li>Provide customer service with a focus on building and maintaining relationships with our Partners</li><li>Communicate technical knowledge about our unique products via telephone and e-mail</li><li>Handle complaints, including guidance and support to our Partners</li><li>Follow-up on customer inquiries</li><li>Support and work with our international sales team</li><li>Process and register orders</li><li>Knowledge and Brand storytelling for our Partners</li></ul>Who you are<ul><li>You are fluent in English and preferably in Danish. In addition, it is a requirement that you master at least one additional foreign language, e.g., French or German.</li><li>You are a committed person with a catching mood who knows how to provide good service and build relationships through telephone and e-mail.</li><li>You are a structured, adaptable, quality-conscious, and smiling colleague who thrives in everyday life with fluctuating busyness, where the overview and good energy must be preserved.</li><li>Knowledge of CRM systems and BI applications is a plus</li><li>Knowledge of SAP and Dynamics Axapta ERP systems is a plus  </li><li>Strong written and verbal communication</li><li>Ability to prioritize work effectively</li></ul>Why work with us?Come join the LINDBERG journey and seize the opportunity to become a part of an international company in a global Luxury Group renowned for innovative design and unparalleled craftsmanship. LINDBERG encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

At LINDBERG, we are not just creating eyewear; we are revolutionizing eyewear design through innovation, craftsmanship, and a relentless pursuit of perfection. With a heritage that blends Danish design principles with cutting-edge technology, our team is dedicated to redefining what eyewear can be. This unique mindset has led to our signature brand of lightweight and minimalistic glasses. 

LINDBERG is part of Kering Eyewear, which belongs to the global luxury group Kering. Kering Eyewear designs, develops, and distributes eyewear for a complete and well-balanced portfolio of Luxury, Fashion, and Lifestyle brands.

our opportunityWe are currently looking for a Sales Associate to join our Pomellato dynamic team based in London Harrods.How you will contributeThe candidate will manage client relations and identify customer needs, in order to ensure that each customer receives an excellent and professional service throughout. The ideal candidate will act as a brand ambassador, will develop and recruit clients and will spread the values and the philosophy of our brand, with the aim of maximizing sales.Who you are <ul><li>1-3 y experience in the same position gained in a very customer service focused environment</li><li>Genuine passion for luxury &amp; fashion;</li><li>Strong communication skills and interpersonal sensitivity;</li><li>Excellent negotiation skills;</li><li>Customer oriented;</li><li>Entrepreneurial attitude; </li><li>Positive attitude, enthusiastic and team oriented;</li><li>Well-integrated in the social environment</li><li>Fluent in English (speech &amp; written); knowledge of any other language is greatly appreciated;</li><li>Good knowledge of MS Office and Outlook is also required.</li></ul>Why work with us?This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

About us

Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world.

BRIONI Sales AdvisorWe are currently seeking a Sales Advisor who will report to the Store manager as part of our dynamic team in Houston.Your opportunityYou will be a key ambassador for the brand providing a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long-term loyal relationship. You will carry out sales and clienteling actions in order to maximize individual and store target and KPIs.How you will contribute<ul><li>Create and develop a positive relationship with the customers, from the first contact to the farewell</li><li>Meet and exceed CRM and retention goals</li><li>Accomplish the goals set by the Store Management contributing to the teamwork</li><li>Effectively use the Client Book to nurture the relationship with the existing and potential customers</li><li>Create and cultivate a network of contacts to expand potential customer base</li><li>Gather information about the market: new trends, events, competitors’ activities and products</li><li>Effectively interact and collaborate with colleagues in the store and in the company at large</li><li>Implement stock procedures according to company standards and guidelines</li><li>Respect Brioni standards, roles and procedures, promptly sharing possible issues and risks</li></ul>Who you are<ul><li>At least 3 years of experience in a sales position in a luxury brand</li><li>Fluent in English</li><li>Good knowledge of men&#39;s formalwear</li><li>Good knowledge of high-end fashion field</li><li>MTM specialization is a plus</li><li>Listening and communication skills</li><li>Flexible to work in a multicultural context</li><li>A proactive individual</li><li>Self-development attitude</li><li>Sense of ownership</li><li>Able to be mobile on the sales floor for extended periods</li><li>Available to work a minimum of 2 Saturdays and 2 Sundays per month, annual inventory, and holiday season</li></ul>Why work with us?This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Founded in Rome in 1945, Brioni is recognized as the world’s most prestigious menswear luxury house.

We develop and manufacture sartorial ready-to-wear, leather goods, shoes and eyewear with an unparalleled level of craftsmanship.

As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity.

Houses

Couture and Leather Goods

Jewelry

Ginori 1735

Kering Eyewear

Kering Beauté

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