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 | Kering

Founded in Florence in 1921, the House is renowned for eclectic and contemporary creations that represent the pinnacle of Italian craftsmanship and are unsurpassed in quality, attention to detail and imaginative design.

History

On 28 January 2023, he was named Creative Director of Gucci.

Sabato de Sarno 

Discover Gucci job offers

Are you passionate about Luxury? Join our team today! 
Click below to discover all our job opportunities at Gucci.&nbsp;

Le vendeur accueille la clientèle, lui vend un produit de luxe, et la fidélise dans le cadre de la politique commerciale définie par Gucci et en respectant l’esprit de la maison.<div>Missions</div>Produit <ul><li>Développer une solide connaissance de l’histoire de la maison Gucci et de son patrimoine</li><li>Démontrer d’une excellente connaissance des produits</li><li>Veiller à la bonne tenue de la surface de vente et de la boutique conformément aux normes de présentations visuelles de la maison Gucci et du groupe.</li><li>S’assurer de la bonne présentation des produits dans le but de convaincre la clientèle : story telling</li><li>Maintenir une quantité suffisante et appropriée d’articles sur la surface de vente</li></ul>Communication <ul><li>Fournir un service exceptionnel à la clientèle en les accueillant selon les guidelines Gucci, en leur offrant des conseils personnalisés en fonction de leurs demandes et besoins</li><li>Favoriser la communication entre les membres de l’équipe et la clientèle</li></ul>Performance <ul><li>Atteindre ou dépasser ses objectifs de ventes tant au niveau individuel que ceux définis pour le département et pour la boutique</li><li>Réaliser ses objectifs KPI</li><li>Participer au service de retouche : prise de mesures, ajustements, gestion des réservations des clients, commandes et réception des articles</li><li>Aider à la reconstitution des stocks, à l’étiquetage et au rangement</li><li>Posséder une bonne connaissance et maîtrise de ses stocks</li><li>Effectuer les encaissements et tenir la caisse</li><li>Appliquer les procédures CRM pour développer le fichier clients de la boutique</li><li>Se conformer aux directives de sécurité de la boutique (prévention des vols et pertes)</li></ul><div>Compétences</div><ul><li>Ambassadeur de la maison et de ses valeurs</li><li>Connaissances produits et techniques de vente</li><li>Passionné par la mode et l’univers du luxe</li><li>Maîtrise de l’anglais, troisième langue appréciée</li><li>Bonne présentation, bonne élocution</li><li>Sens du service et de la persuasion</li><li>Maîtrise des codes du luxe</li><li>Travailler en équipe</li></ul><div>Profil type</div><ul><li>Bac Professionnel</li><li>BTS ou DUT</li><li>Expérience dans la vente</li><li>Expérience dans le luxe serait apprécié</li></ul>GUCCI s&#39;engage à créer une main-d’œuvre diversifiée. Nous croyons que la diversité sous toutes ses formes - genre, âge, nationalité, culture, croyances religieuses et orientation sexuelle - enrichit le lieu de travail. Cela ouvre des opportunités aux personnes d&#39;exprimer leurs talents, à la fois individuellement et collectivement, et cela contribue à renforcer notre capacité d&#39;adaptation à un monde en mutation. En tant qu&#39;employeur de l&#39;égalité des chances, nous accueillons et considérons les candidatures de tous les candidats qualifiés, indépendamment de leurs antécédents.

Fondée à Florence en 1921, Gucci est une maison emblématique du luxe Italien. Influente, innovante et progressiste, la marque réinvente une approche dynamique et moderne de la mode sous le génie du directeur artistique.
Éclectiques, contemporaines et romantiques, les créations Gucci incarnent la quintessence de l'artisanat italien par leur qualité et l'attention portée aux détails. 
Pour plus d'informations visitez www.gucci.com

<div><div>To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador&#34; the philosophy and the culture of the Brand. </div><div>Key Accountabilities </div><div> </div><div><ul><li>Serve customers accordingly with Gucci selling ceremony </li><li>Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage </li><li>Guarantee cross and up-selling for all product categories </li><li>Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products </li><li>Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease </li><li>Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones </li><li>Ensure the achievement of individual and Store goals, enhancing and developing the business </li><li>Foster open and constructive communication with team members, being always collaborative and proposing effective solutions </li><li>Contribute to manage the visual display of the products in accordance with Gucci visual standards </li><li>Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures </li><li>Ensure the products replenishment and physical inventory of merchandise </li><li>Follow Company grooming, accordingly with Gucci standards and policies </li></ul></div><div> </div><div>Key Requirements </div></div><div><div> </div><div><ul><li>Proven experience in a similar role within fashion retail companies </li><li>Proven ability to drive and exceed individual and store result </li><li>Deep passion for fashion and luxury </li><li>Excellent commercial awareness and customers attitude </li><li>High flexibility and ability to adapt to different customers </li><li>Team-player mentality </li><li>Strong communication skills </li><li>Ability to work in a fast moving and dynamic environment </li><li>Luxury product knowledge </li><li>Fluent in Spanish and English </li></ul></div><div>  Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. </div></div>

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.  
 
Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.  
 
Discover more about Gucci at www.gucci.com

RESPONSIBILITIES<ul><li>To formulate and implement business strategies to maximize sales and profits and to ensure that the store operates efficiently</li><li>To monitor excellent customer relationship through understanding the customers’ needs and handling customer’s complaints and queries</li><li>To lead and motivate the store team; and create the optimal environment to ensure team and individual development, and succession</li><li>To train and coach the sales team by providing appropriate feedback in order to increase sales performance</li><li>To foresee problems and implement modifications to existing operation procedures accordingly in order to keep pace with the changing trends and uplift the operation efficiency</li><li>To establish and maintain the highest standard of store environment</li></ul>QUALIFICATIONS<ul><li>Diploma or above in any discipline</li><li>Minimum 8 years at managerial level</li><li>In-depth knowledge of retail operations</li><li>Strong leadership and management skills</li><li>Excellent interpersonal,  communication and problem-solving skills</li><li>Good PC skills in Microsoft Excel, Word and Chinese Word processing</li><li>Good command of written and spoken English and Chinese</li><li>Immediately available is highly preferred</li><li>Candidates with less experience may be considered as Assistant Store Manager</li></ul>

SUMMARY
This position is responsible for ensuring the achievement of store business objectives, promoting and enhancing the Gucci Brand, in line with the Company’s policies and procedures.  Formulate and implement policies, strategies and business plans for the store to achieve or exceed sales, profit and cost objectives.  Maintain excellent customer relationship and monitor customers’ feedbacks.  Train and motivate subordinates to provide the desired standards of customer services and ensure succession.  Ensure an optimal and motivating work climate.

KEY RESPONSIBILITIES<ul><li>Specific responsibilities include:</li><li>Lead and drive overall clientelling strategy across the entire Retail network and support in-store activations with the intent to drive prospect conversion, client upgrading, cross selling, repeat purchase and retention</li><li>Plan, development and implement clientelling programmes in conjunction with the Client Development Manager and Store Managers</li><li>Amplify retail marketing and drive footfall through mall partnerships</li><li>Provide support and guidance for retail teams in all clienteling activities with a strong focus on top client segments and sales contribution</li><li>Analyse and interpret market and client performance reports</li><li>Lead, motivate, train and coach retail teams for optimising clientelling performance and achieving client KPIs and sales goals</li><li>Budget management</li></ul>PROFESSIONAL EXPERIENCE &amp; QUALIFICATIONS<ul><li>At least 10 years of relevant clientelling experience</li><li>Previous store experience preferred with deep understanding of retail operations and CRM</li><li>Strong leadership, interpersonal and stakeholder engagement skills</li><li>Dynamic with knowledge of the local luxury market trends</li><li>Commercial awareness and strong business acumen with solid analytical and numerical skills</li><li>Strong verbal and written communication skills and excellent organisational skills</li><li>Proficient in MS Office (Powerpoint and Excel)</li></ul>

ABOUT GUCCI
Influential, innovative and progressive, Gucci is reinventing a wholly new modern approach to fashion. Under the vision of Creative Director, Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion and luxury brands. Eclectic, contemporary, romantic – Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories than owns a portfolio of distinguished luxury and lifestyle brands. 
                   
ABOUT THE POSITION
The Area Clientelling Manager is a pivotal role to lead Hong Kong’s clientelling strategy and in-store client engagement activations.

Reporting to the Store Manager with matrix reporting to the Client Engagement Director, she/he will be responsible for clientelling and in-store activations across the Retail network.

Gucci

Gucci

History

Sabato de Sarno

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