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Opportunità di lavoro - Nord America

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 | Kering

Le sfide non ti fanno paura? Sei tenace? Sei ambizioso e coltivi l’etica del lavoro che ti può permettere di intraprendere una carriera di successo nel mondo del Lusso? Se è così, saremo lieti di averti nel nostro team. Stiamo cercando persone con passione per il Lusso, voglia di fare la differenza e desiderio di plasmare il futuro del nostro business.&nbsp; Scopri le nostre opportunità di lavoro e unisciti al gruppo del Lusso più influente al mondo.

Role MissionAs a GUCCI Team Coordinator, you will be responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience.  This person must possess a positive attitude, excellent communication skills and a passion for the brand.Key AccountabilitiesSales Support<ul><li>Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;</li><li>Support the team in the selling process, ensuring the highest level of client experience;</li><li>Assist Client Advisors in preparing for VIG client appointments, preparing consignments and closing transactions;</li><li>Providing dressing room support to Client Advisor and Client;</li><li>Answer, direct and transfer calls with exceptional level of professionalism;</li><li>Understand a customer’s needs and orienting them into the departments;</li><li>Interacting with customers to ensure client satisfaction.</li></ul>POS<ul><li>Packing and providing support during payment process;</li><li>Facilitate store transfer requests, charge sends, and product inquiries;</li><li>Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;</li><li>Packing and providing support during payment.</li></ul>Inventory<ul><li>Assisting the sales staff in pulling different styles and sizes from stock;</li><li>Assist in store cycle counts, scheduled inventories, and reconciliation with support        and direction from the Store Director/Team Manager – Operations.</li></ul>General <ul><li>Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;</li><li>Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.</li></ul>Key Requirements<ul><li>At least 2 years of experience in luxury retail, hospitality or customer service;</li><li>Experience with operating POS system, a plus;</li><li>Excellent interpersonal and communication skills;</li><li>Strong understanding of customer service needs and priorities;</li><li>Strong attention to detail and ability to multitask;</li><li>Familiar in Microsoft Word and Outlook;</li><li>Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.</li></ul>EOE M/D/F/V

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission  As a GUCCI Lead Client Advisor, you will assist the Store Director and Team Leader in the driving sales results, training and supervision of Client Advisors, merchandise management and daily store operations.You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the market place.Key AccountabilitiesTeam<ul><li>Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude and driving sales as a client advisor leader;</li><li>Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals. You will assist in the development and growth within your team;</li><li>Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management to ensure brand initiatives are understood.</li></ul>Client <ul><li>Act as a role model by providing an exceptional client service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage;</li><li>Attract new clients by being a Brand Ambassador through networking within the community;</li><li>Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.</li></ul>Operations <ul><li>Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break; </li><li>Contribute to upholding the visual display of all products in accordance with Gucci visual standards;</li><li>Support the daily operations of the store when management is not present; </li><li>First point of contact should a difficult client issue arise.</li></ul>Key Requirements<ul><li>Sales management experience in retail, luxury retail, or service related industry preferred;</li><li>Bachelor’s Degree in a related field is preferred;</li><li>Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the Fashion Industry;</li><li>Flexibility to work a retail schedule which will include evenings, weekends and holidays.</li></ul>Core Competencies<ul><li>Entrepreneurial spirit</li><li>Sales and Client focused</li><li>Developing/coaching others</li><li>Leading by example</li><li>Relationship builder</li><li>Effective communicator</li></ul>EOE M/D/F/V

Summary

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

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